MD
Mandisa D
1 reviews | Active since May 2022
29 Jul 2024, 11:25
Credit note towards my WiFi line for double debit in May 2024
Horrible. Horrible.Horrible service!!!!
Empty promises by the call centre agent Ntombi. Along with her colleague at the finance department . Double debit in May. Promises of credit note was made and never received till date. My FNB account is still being debited. Pathetic service
Helpful (0)
Replies (4)0
Replies (4)
Surf4Life's replyOfficial
31 Jul 2024, 09:37Hi Mandisa
Regarding the double debit on your account. The issue occurred because the last installment of your old debit order mandate was processed alongside the first installment of your new mandate this was an error from the renewal process. We send out communication one month prior to the end of the current mandate to inform our clients about the renewal process, as debit order mandates are typically set for a 12-month period. The double payment issue has been rectified, and you should see the correction reflected in your account. We understand the importance of a stable internet connection, In future kindly please send an email to *** for any payment related issues you experience.
We will also investigate your interaction with Ntombi &review our internal processes and staff training to prevent similar issues in the future.
Regards
Regarding the double debit on your account. The issue occurred because the last installment of your old debit order mandate was processed alongside the first installment of your new mandate this was an error from the renewal process. We send out communication one month prior to the end of the current mandate to inform our clients about the renewal process, as debit order mandates are typically set for a 12-month period. The double payment issue has been rectified, and you should see the correction reflected in your account. We understand the importance of a stable internet connection, In future kindly please send an email to *** for any payment related issues you experience.
We will also investigate your interaction with Ntombi &review our internal processes and staff training to prevent similar issues in the future.
Regards
Surf4Life's reply31 Jul 2024, 09:37
Official
Hi Mandisa
Regarding the double debit on your account. The issue occurred because the last installment of your old debit order mandate was processed alongside the first installment of your new mandate this was an error from the renewal process. We send out communication one month prior to the end of the current mandate to inform our clients about the renewal process, as debit order mandates are typically set for a 12-month period. The double payment issue has been rectified, and you should see the correction reflected in your account. We understand the importance of a stable internet connection, In future kindly please send an email to *** for any payment related issues you experience.
We will also investigate your interaction with Ntombi &review our internal processes and staff training to prevent similar issues in the future.
Regards
Regarding the double debit on your account. The issue occurred because the last installment of your old debit order mandate was processed alongside the first installment of your new mandate this was an error from the renewal process. We send out communication one month prior to the end of the current mandate to inform our clients about the renewal process, as debit order mandates are typically set for a 12-month period. The double payment issue has been rectified, and you should see the correction reflected in your account. We understand the importance of a stable internet connection, In future kindly please send an email to *** for any payment related issues you experience.
We will also investigate your interaction with Ntombi &review our internal processes and staff training to prevent similar issues in the future.
Regards
MD
Mandisa D's updateReviewer Update
31 Jul 2024, 09:48You guys are ****s. This issue has not been resolved!!! I just called you guys and your consultant Darryl said the finance department is looking into the matter.Right now my WiFi services are suspended because I disputed the current debit order. On your reply to my review, you asking me to send an email. Yet there’s no email address. Classic!!!
MD
Mandisa D's update31 Jul 2024, 09:48
Reviewer Update
You guys are ****s. This issue has not been resolved!!! I just called you guys and your consultant Darryl said the finance department is looking into the matter.Right now my WiFi services are suspended because I disputed the current debit order. On your reply to my review, you asking me to send an email. Yet there’s no email address. Classic!!!
Surf4Life's replyOfficial
31 Jul 2024, 10:35Hi Mandisa
We are pleased to inform you that your service was activated after your telephone call to our service desk immediately after you spoke to Darryl. An email with detailed information regarding the situation and the resolution was sent to *** at 9:38 AM. Additionally, we included an email address for further communication in our previous review reply, specifically ***.
We also attempted to reach you at +***4 but were unable to reach you. Please review the information sent to your email and let us know if there are any further issues or questions.
Thank you for your attention to this matter.
Best regards,
Surf4Life's reply31 Jul 2024, 10:35
Official
Hi Mandisa
We are pleased to inform you that your service was activated after your telephone call to our service desk immediately after you spoke to Darryl. An email with detailed information regarding the situation and the resolution was sent to *** at 9:38 AM. Additionally, we included an email address for further communication in our previous review reply, specifically ***.
We also attempted to reach you at +***4 but were unable to reach you. Please review the information sent to your email and let us know if there are any further issues or questions.
Thank you for your attention to this matter.
Best regards,
MD
Mandisa D's updateReviewer Update
31 Jul 2024, 10:40Thank you. Surf4 life has resolved the issue.
MD
Mandisa D's update31 Jul 2024, 10:40
Reviewer Update
Thank you. Surf4 life has resolved the issue.