PN
Patricia N
1 reviews | Active since Jan 2022
03 Jan 2024, 16:25
Bad service SURF4LIFE
Surf4life is very useless 😡 since using their services they always disconnect me before expiry date and then refuse to refund my days they disconnected me. Now it's more than 10 days without wifi. I've been sending emails and making phone calls and all they giving is ticket number and not getting back to me. I would not recommend SURF4LIFE to anyone. I'm halfway through the month without internet yet I paid. My kids couldn't watch TV during the holidays because we using smart TV and there's no internet. I'm so angry it's not even funnyðŸ˜
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Surf4Life's replyOfficial
24 Apr 2024, 15:55Hi Patricia
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. Your experience is certainly not reflective of the level of service we aim to provide.
Fiber, like any technology, is subject to occasional service interruptions. Despite our best efforts in December SkyCity experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution. Unfortunately, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. Your experience is certainly not reflective of the level of service we aim to provide.
Fiber, like any technology, is subject to occasional service interruptions. Despite our best efforts in December SkyCity experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution. Unfortunately, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Surf4Life's reply24 Apr 2024, 15:55
Official
Hi Patricia
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. Your experience is certainly not reflective of the level of service we aim to provide.
Fiber, like any technology, is subject to occasional service interruptions. Despite our best efforts in December SkyCity experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution. Unfortunately, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. Your experience is certainly not reflective of the level of service we aim to provide.
Fiber, like any technology, is subject to occasional service interruptions. Despite our best efforts in December SkyCity experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution. Unfortunately, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za.
We appreciate your understanding of our policies and your continued partnership with Surf4Life