TS
Teboho S
1 reviews | Active since Jun 2024
17 Jul 2024, 15:48
Bad service Surf4life
Bad experience with surf4life, their customer support has no clue about their product. Have been disconnected for a week and logged calls, send emails but not response. I;m cancelling their service with immediate effect
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
30 Jul 2024, 16:30Hi Teboho
We acknowledge that our customer support did not meet your expectations, and I regret the lack of timely responses and effective resolutions. This is not reflective of the standards we aim to uphold.
Your feedback is important to us, and we will be addressing these concerns internally to improve our service and support processes.
If you decide to proceed with cancelling your service, please let us know if there is anything else we can do to assist during this transition. We value your input and hope to have the opportunity to restore your confidence in us.
Regards
Regards
Surf4Life's reply30 Jul 2024, 16:30
Official
Hi Teboho
We acknowledge that our customer support did not meet your expectations, and I regret the lack of timely responses and effective resolutions. This is not reflective of the standards we aim to uphold.
Your feedback is important to us, and we will be addressing these concerns internally to improve our service and support processes.
If you decide to proceed with cancelling your service, please let us know if there is anything else we can do to assist during this transition. We value your input and hope to have the opportunity to restore your confidence in us.
Regards
Regards