SK
SEGOPOTJE K
1 reviews | Active since Aug 2025
08 Aug 2025, 11:21
bad service provider
bad network service and technician not available on weekends to resolve the issue, their service was very bad for me
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
08 Aug 2025, 15:58Hi SEGOPOTJE
Our Finance Department has assisted you, and our Service Desk has conducted a follow-up call to ensure all concerns were addressed. We value your time and appreciate your patience.We would also like to clarify that the fibre link servicing your site remained active and fully operational throughout the power outage in question as previous communicated. However, as Surf4Life we manage your fibre connection only, we do not have control over third-party utilities such as electricity supply, which had affected your service experience during that period.
We also want to take this opportunity to highlight the importance of our Service Level Agreement (SLA), which governs how support and technical requests are prioritized. The SLA helps us ensure fairness, transparency, and consistency in resolving issues for all clients. By following a structured response framework, we aim to deliver reliable support while maintaining service standards across our network.
Please know that we take your feedback seriously and are committed to continuously improving our services. We value all our clients and are here to assist in any way we can. Please let us know what we can do to improve your experience with us through ***.
Our Finance Department has assisted you, and our Service Desk has conducted a follow-up call to ensure all concerns were addressed. We value your time and appreciate your patience.We would also like to clarify that the fibre link servicing your site remained active and fully operational throughout the power outage in question as previous communicated. However, as Surf4Life we manage your fibre connection only, we do not have control over third-party utilities such as electricity supply, which had affected your service experience during that period.
We also want to take this opportunity to highlight the importance of our Service Level Agreement (SLA), which governs how support and technical requests are prioritized. The SLA helps us ensure fairness, transparency, and consistency in resolving issues for all clients. By following a structured response framework, we aim to deliver reliable support while maintaining service standards across our network.
Please know that we take your feedback seriously and are committed to continuously improving our services. We value all our clients and are here to assist in any way we can. Please let us know what we can do to improve your experience with us through ***.
Surf4Life's reply08 Aug 2025, 15:58
Official
Hi SEGOPOTJE
Our Finance Department has assisted you, and our Service Desk has conducted a follow-up call to ensure all concerns were addressed. We value your time and appreciate your patience.We would also like to clarify that the fibre link servicing your site remained active and fully operational throughout the power outage in question as previous communicated. However, as Surf4Life we manage your fibre connection only, we do not have control over third-party utilities such as electricity supply, which had affected your service experience during that period.
We also want to take this opportunity to highlight the importance of our Service Level Agreement (SLA), which governs how support and technical requests are prioritized. The SLA helps us ensure fairness, transparency, and consistency in resolving issues for all clients. By following a structured response framework, we aim to deliver reliable support while maintaining service standards across our network.
Please know that we take your feedback seriously and are committed to continuously improving our services. We value all our clients and are here to assist in any way we can. Please let us know what we can do to improve your experience with us through ***.
Our Finance Department has assisted you, and our Service Desk has conducted a follow-up call to ensure all concerns were addressed. We value your time and appreciate your patience.We would also like to clarify that the fibre link servicing your site remained active and fully operational throughout the power outage in question as previous communicated. However, as Surf4Life we manage your fibre connection only, we do not have control over third-party utilities such as electricity supply, which had affected your service experience during that period.
We also want to take this opportunity to highlight the importance of our Service Level Agreement (SLA), which governs how support and technical requests are prioritized. The SLA helps us ensure fairness, transparency, and consistency in resolving issues for all clients. By following a structured response framework, we aim to deliver reliable support while maintaining service standards across our network.
Please know that we take your feedback seriously and are committed to continuously improving our services. We value all our clients and are here to assist in any way we can. Please let us know what we can do to improve your experience with us through ***.