1 reviews | Active since Mar 2017
Bad service from.Surf4Life
I am highly disappointed with the service I receive from Surf4Life. They are providing WIFi services for my home. The network is always out every 2nd day. I have been without network since Sunday. I logged a call, Ia told to wait for3 days before a Technician can come to my house to check the problem. I am buying data daily because I need network, I am spending.more money now, I have asked for several occasions on how are they going to reimburse me since I am always buying data when they are supposed to provide me with Unlimited Data, they are not responding. I am sick and tired of their service, their call centre agents are always reading a script of what they are told to tell customers, this is ABSURD. CAN T THE MANAGEMENT OF SURF4LIFE CALL ME TO SORT OUT THIS MESS.
Thank you Lillian Pooe
I trust this finds you well, your feedback is crucial to us, and we take your concerns seriously
In your specific case, your ticket *** is still within the defined turnaround time (SLA). However, we understand the frustration of having no service, and we are committed to resolving your service issues comprehensively please note that the constant disruptions were due to maintenance anything post maintenance is of a concern, Hoping you have sent communication of this to our service desk. Therefore, we can escalate the issue and emphasize that it is a recurring problem,
prompting a thorough investigation and restoration of service. We can view an active and healthy internet session at your unit and as per our technical admin update and your ticket is resolved. As part of our internal policy, we do offer service day reimbur*****ts in the event that we breach our Service Level Agreement (SLA).
Please do not hesitate to contact us back for further assistance.
Regards
I trust this finds you well, your feedback is crucial to us, and we take your concerns seriously
In your specific case, your ticket *** is still within the defined turnaround time (SLA). However, we understand the frustration of having no service, and we are committed to resolving your service issues comprehensively please note that the constant disruptions were due to maintenance anything post maintenance is of a concern, Hoping you have sent communication of this to our service desk. Therefore, we can escalate the issue and emphasize that it is a recurring problem,
prompting a thorough investigation and restoration of service. We can view an active and healthy internet session at your unit and as per our technical admin update and your ticket is resolved. As part of our internal policy, we do offer service day reimbur*****ts in the event that we breach our Service Level Agreement (SLA).
Please do not hesitate to contact us back for further assistance.
Regards