1 reviews | Active since Feb 2022
Bad Service from Surf 4 life and unresolved issue
i have issues with the fiber wiring that called in for assistance and i was , their no technicians on site during weeks. i can only be assisted today, today i call in still i am not getting any help they say technical issues can only be resolved after 2 working days, i cannot wait for another 2 days after having no internet from Saturday morning.
The agents are absolutely unhelpful it is very frustrating for me because this means i paid for a service i cannot use. i have been using my airtime to call this service provider but i am not getting any help.
i am working from home, it is such an inconvenience not to have the internet access i paid for. i tried to get a private technician to assist me but they couldn't because Surf4 life has installed a limited **** wiring that only them can work on.
even if i can decide change this service provide and cancel surf4life it means i will forfeit the premium i paid surf4life for this month. this is a complete inconvenience
Thank you for expressing your concerns regarding the recent service disruptions, Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
Please note ticket *** was resolved one day out of SLA which you also confirmed on the ticket comments.
we must emphasize that it is a violation of our terms and conditions for clients to engage private technicians to work on our equipment.
Our goal is to ensure that you have access to reliable and high-quality internet service that meets your needs and expectations. If you feel that our service no longer aligns with your requirements or if you would like to explore other options, we encourage you to do what is best for you.
We appreciate the opportunity to serve you and remain committed to your satisfaction.
Thank you for expressing your concerns regarding the recent service disruptions, Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
Please note ticket *** was resolved one day out of SLA which you also confirmed on the ticket comments.
we must emphasize that it is a violation of our terms and conditions for clients to engage private technicians to work on our equipment.
Our goal is to ensure that you have access to reliable and high-quality internet service that meets your needs and expectations. If you feel that our service no longer aligns with your requirements or if you would like to explore other options, we encourage you to do what is best for you.
We appreciate the opportunity to serve you and remain committed to your satisfaction.