Bad service

Horrible assistance. Barely any really. I had registered for a debit order and once I realized that the connection would be the next day, I tried canceling it but with their website there’s no such thing, you can only email them to do that, so with no thought to it I went ahead and paid the once-off package because I couldn’t wait until the next day for connection. A few days later, I remove the money from my account to avoid being billed again only for the to disconnect me and have me sitting an entire weekend without connection, with a toddler in the house that needs some sort of entertainment. So I emailed and emailed and called and all I got from then was that they couldn’t do anything about it and that I have to wait for the finance department on Monday for reconnection. I’m still waiting, so we’ll see. But I’m utterly dissatisfied with their service because it was really an easy fix but they just didn’t.