Bad service

Service sucks

I have been offline from Tuesday. I called their helpline on Tuesday at around 16h00. Their consultant advised me to unplug the router from the power supply and wait for a minute to see if it will continue giving problems. He promised to call after five minutes to check if the problem is resolved. I did as he advised and the problem persisted.

I waited for his call. The call never came until I decided to call the help line number again. I was fortunate to find the same consultant. He said that he was going to call me.

After telling him that the problem is not solved, he said that he is giving their technician my contact information and they will come to see what the problem is.

I waited for about two hours, I sent them an email of complaint. They apologized and said that unfortunately their technicians were off by that time as they work from 8 to 5. He promised that the technician will attend to me the following day which was Wednesday the 19th of May 2021. He even gave me his what's App number so that I will remind him. (I was surprised because on their phone before you can be allocated to a consultant there is a voice recording saying they work even after hours up until 20h00).

On Wednesday at about 11h00 I reminded him. He responded by saying that he has spoken to the technician, the technician will come but did not say the exact time. I waited for him that whole Wednesday and he never came. Even now the internet I paid for is not restored.

I advise all who are currently installing their router not to sign for debit orders because you will experience problems with these guys.