nP
nhlamulo P
1 reviews | Active since May 2022
21 Jun 2023, 10:08
BAD SERVICE
Poor service, they can not attend to the problem we have in the capital view security estate just because it affected only few houses, we have been complaining since Sunday about the network and today they are telling us that their turn around time is 2 to 3 business days I mean how pathetic is that, I mean we have paid for monthly subscription but we don't get to have the whole month. STAY AWY FROM SURF4LIFE BAD BAD SERVICE
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Surf4Life's replyOfficial
23 Jun 2023, 15:46Good day Nhlamulo
Thank you for giving us your opinion
Please note that every ISP or FNO prescribes to an SLA. This is a Service Level Agreement.
An SLA is a contractual agreement between a service provider, such as your Internet Service Provider (ISP), and its customer, which in this case is you as an FTTH customer. It outlines the terms and conditions of the service being provided and defines the expected level of performance, reliability, and availability of the service.
The SLA serves as a guarantee or commitment from the service provider to meet certain standards and metrics regarding the quality of service they deliver. It typically covers various aspects of the service, including:
It's important to review and understand the SLA when signing up for an FTTH service because it outlines the commitments and expectations of both you and the service provider. If you have any questions or concerns about the SLA, you should reach out to your ISP's customer support for clarification.
Remember that an SLA is a legally binding agreement, and it helps ensure that you receive the quality of service you expect from your FTTH connection.
I do understand how this might be frustrating, and non the less our teams work around the clock to have all faults resolved before then. Our teams are currently at your estate attending to tickets, and would therefore be reaching yours soon
Please do not hesotate to let us know should you require any further assistance or clarity
Kind regards,
Customer care
Thank you for giving us your opinion
Please note that every ISP or FNO prescribes to an SLA. This is a Service Level Agreement.
An SLA is a contractual agreement between a service provider, such as your Internet Service Provider (ISP), and its customer, which in this case is you as an FTTH customer. It outlines the terms and conditions of the service being provided and defines the expected level of performance, reliability, and availability of the service.
The SLA serves as a guarantee or commitment from the service provider to meet certain standards and metrics regarding the quality of service they deliver. It typically covers various aspects of the service, including:
- Uptime: The SLA specifies the minimum amount of time that the service should be operational, also known as uptime. It ensures that your Internet connection will be available for a certain percentage of time, such as 99.9% uptime.
- Response Time: The SLA may define the maximum time it takes for the service provider to respond to any reported issues or support requests. For example, it could state that the service provider will respond within 24 hours of receiving a complaint.
- Performance: The SLA may outline certain performance metrics that the service provider must meet. These metrics could include minimum bandwidth speeds, latency requirements, and other factors that affect the performance of your FTTH connection.
- Maintenance and Repair: The SLA may specify the service provider's responsibilities regarding maintenance and repair. It should detail how quickly they will address any technical problems or faults with your FTTH service.
- Compensation: In some cases, an SLA may include provisions for compensation or penalties if the service provider fails to meet the agreed-upon service levels. This could involve discounts or refunds on your service fees for any prolonged outages or service disruptions.
It's important to review and understand the SLA when signing up for an FTTH service because it outlines the commitments and expectations of both you and the service provider. If you have any questions or concerns about the SLA, you should reach out to your ISP's customer support for clarification.
Remember that an SLA is a legally binding agreement, and it helps ensure that you receive the quality of service you expect from your FTTH connection.
I do understand how this might be frustrating, and non the less our teams work around the clock to have all faults resolved before then. Our teams are currently at your estate attending to tickets, and would therefore be reaching yours soon
Please do not hesotate to let us know should you require any further assistance or clarity
Kind regards,
Customer care
Surf4Life's reply23 Jun 2023, 15:46
Official
Good day Nhlamulo
Thank you for giving us your opinion
Please note that every ISP or FNO prescribes to an SLA. This is a Service Level Agreement.
An SLA is a contractual agreement between a service provider, such as your Internet Service Provider (ISP), and its customer, which in this case is you as an FTTH customer. It outlines the terms and conditions of the service being provided and defines the expected level of performance, reliability, and availability of the service.
The SLA serves as a guarantee or commitment from the service provider to meet certain standards and metrics regarding the quality of service they deliver. It typically covers various aspects of the service, including:
It's important to review and understand the SLA when signing up for an FTTH service because it outlines the commitments and expectations of both you and the service provider. If you have any questions or concerns about the SLA, you should reach out to your ISP's customer support for clarification.
Remember that an SLA is a legally binding agreement, and it helps ensure that you receive the quality of service you expect from your FTTH connection.
I do understand how this might be frustrating, and non the less our teams work around the clock to have all faults resolved before then. Our teams are currently at your estate attending to tickets, and would therefore be reaching yours soon
Please do not hesotate to let us know should you require any further assistance or clarity
Kind regards,
Customer care
Thank you for giving us your opinion
Please note that every ISP or FNO prescribes to an SLA. This is a Service Level Agreement.
An SLA is a contractual agreement between a service provider, such as your Internet Service Provider (ISP), and its customer, which in this case is you as an FTTH customer. It outlines the terms and conditions of the service being provided and defines the expected level of performance, reliability, and availability of the service.
The SLA serves as a guarantee or commitment from the service provider to meet certain standards and metrics regarding the quality of service they deliver. It typically covers various aspects of the service, including:
- Uptime: The SLA specifies the minimum amount of time that the service should be operational, also known as uptime. It ensures that your Internet connection will be available for a certain percentage of time, such as 99.9% uptime.
- Response Time: The SLA may define the maximum time it takes for the service provider to respond to any reported issues or support requests. For example, it could state that the service provider will respond within 24 hours of receiving a complaint.
- Performance: The SLA may outline certain performance metrics that the service provider must meet. These metrics could include minimum bandwidth speeds, latency requirements, and other factors that affect the performance of your FTTH connection.
- Maintenance and Repair: The SLA may specify the service provider's responsibilities regarding maintenance and repair. It should detail how quickly they will address any technical problems or faults with your FTTH service.
- Compensation: In some cases, an SLA may include provisions for compensation or penalties if the service provider fails to meet the agreed-upon service levels. This could involve discounts or refunds on your service fees for any prolonged outages or service disruptions.
It's important to review and understand the SLA when signing up for an FTTH service because it outlines the commitments and expectations of both you and the service provider. If you have any questions or concerns about the SLA, you should reach out to your ISP's customer support for clarification.
Remember that an SLA is a legally binding agreement, and it helps ensure that you receive the quality of service you expect from your FTTH connection.
I do understand how this might be frustrating, and non the less our teams work around the clock to have all faults resolved before then. Our teams are currently at your estate attending to tickets, and would therefore be reaching yours soon
Please do not hesotate to let us know should you require any further assistance or clarity
Kind regards,
Customer care