TM
Thato M
1 reviews | Active since Aug 2025
13 Aug 2025, 18:25
BAD SERVICE
WORSE Experience ever,the unit was changed 2 x yet still the service connects for 5 mins and then reports connected with no internet service...they never pickup their customer service number...honestly the worst service I've ever experienced
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Surf4Life's replyOfficial
15 Aug 2025, 11:36Hi Thato
Thank you for your feedback. A service ticket has been logged on your behalf: [S4L #***]. We regret the shortfall and will be investigating the matter further. We would like to remind you that our 24/7 Service Desk is always available to assist you with any queries or concerns you may have. If you would be so kind, please share your recent experience by emailing us at ***. This will allow us to review the matter thoroughly, as we encourage and support our staff in maintaining the highest standards of professionalism when engaging with our valued clients.
Please feel free to contact us at your convenience via in the future:
Thank you for your feedback. A service ticket has been logged on your behalf: [S4L #***]. We regret the shortfall and will be investigating the matter further. We would like to remind you that our 24/7 Service Desk is always available to assist you with any queries or concerns you may have. If you would be so kind, please share your recent experience by emailing us at ***. This will allow us to review the matter thoroughly, as we encourage and support our staff in maintaining the highest standards of professionalism when engaging with our valued clients.
Please feel free to contact us at your convenience via in the future:
- 📧 Email: ***
- 💬 WhatsApp BOT: ***
- 📞 Helpdesk Line: ***
Surf4Life's reply15 Aug 2025, 11:36
Official
Hi Thato
Thank you for your feedback. A service ticket has been logged on your behalf: [S4L #***]. We regret the shortfall and will be investigating the matter further. We would like to remind you that our 24/7 Service Desk is always available to assist you with any queries or concerns you may have. If you would be so kind, please share your recent experience by emailing us at ***. This will allow us to review the matter thoroughly, as we encourage and support our staff in maintaining the highest standards of professionalism when engaging with our valued clients.
Please feel free to contact us at your convenience via in the future:
Thank you for your feedback. A service ticket has been logged on your behalf: [S4L #***]. We regret the shortfall and will be investigating the matter further. We would like to remind you that our 24/7 Service Desk is always available to assist you with any queries or concerns you may have. If you would be so kind, please share your recent experience by emailing us at ***. This will allow us to review the matter thoroughly, as we encourage and support our staff in maintaining the highest standards of professionalism when engaging with our valued clients.
Please feel free to contact us at your convenience via in the future:
- 📧 Email: ***
- 💬 WhatsApp BOT: ***
- 📞 Helpdesk Line: ***