BAD SERVICE
5 days without wifi services and no communication whatsoever, thanks to my neighbours who informed me that apparently there was vandalism to their infrastructure hence we are not connected. When you call their contact centre the agents drop the call on you, that time you have been holding forever. BAD BAD SERVICE, I will never recommend to anyone. Even the new residents who are coming to Sky City should never ever think about #SUFFER4LIFE
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Surf4Life's replyOfficial
22 Nov 2024, 12:40Hi Prudence
We can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen, The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken . Unfortunately, the incident as made it challenging to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. Please note we sent out broadcast email notifications and social media notifications and our teams on site were advising of updates within the community. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness. Please be assured that we take your concerns seriously.
We would also like to clarify that no matter which service provider you are with, or who might be/have been in Sky City, this affects all Fibre services, not only ours. We completely understand the frustration this has caused. Thank you again for your patience and understanding, and we hope to have the opportunity to regain your trust.
We can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen, The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken . Unfortunately, the incident as made it challenging to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. Please note we sent out broadcast email notifications and social media notifications and our teams on site were advising of updates within the community. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness. Please be assured that we take your concerns seriously.
We would also like to clarify that no matter which service provider you are with, or who might be/have been in Sky City, this affects all Fibre services, not only ours. We completely understand the frustration this has caused. Thank you again for your patience and understanding, and we hope to have the opportunity to regain your trust.
Surf4Life's reply22 Nov 2024, 12:40
Official
Hi Prudence
We can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen, The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken . Unfortunately, the incident as made it challenging to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. Please note we sent out broadcast email notifications and social media notifications and our teams on site were advising of updates within the community. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness. Please be assured that we take your concerns seriously.
We would also like to clarify that no matter which service provider you are with, or who might be/have been in Sky City, this affects all Fibre services, not only ours. We completely understand the frustration this has caused. Thank you again for your patience and understanding, and we hope to have the opportunity to regain your trust.
We can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen, The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken . Unfortunately, the incident as made it challenging to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. Please note we sent out broadcast email notifications and social media notifications and our teams on site were advising of updates within the community. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness. Please be assured that we take your concerns seriously.
We would also like to clarify that no matter which service provider you are with, or who might be/have been in Sky City, this affects all Fibre services, not only ours. We completely understand the frustration this has caused. Thank you again for your patience and understanding, and we hope to have the opportunity to regain your trust.