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rodney M

1 reviews | Active since Jul 2018

19 May 2021, 17:20

Bad service @ sky city U3704

Horrible service, I wish there was another company I could subscribe to. I experienced challenges from day 1 when they were installing the fibre, 1st they left it exposed which took 2 days to get that resolved. Only used it for 2 days then it went down indicating low signal. I called to report it, they said someone will contact me to arrange convenient time to come and repair it...I never received that call. When I phoned again they promised to follow up. I called about 7 times yesterday 18/05/2021. And WhatsApp the guy who helped me with registration of my account, he said the fibre guys will attend me the following day 19/05/2021 I should make sure there is someone at the house. I waited all day for them but not even a call or any update as to what is happening. Now I'm going for the 3rd day without service. ITS FRUSTRATING.

Anyway big up to Lucky from their call center support for trying to help.

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Replies (1)
Surf4Life
Surf4Life's reply20 May 2021, 08:25
Official
Hi Rodney, We apologise for this the teams are currently very busy. This has been escalated internally and one of our service managers will get in touch to get this problem resolved ASAP.