1 reviews | Active since Jul 2022
BAD SERVICE AND ****MERS
The worst service provider, no connection for the whole week now, when you call they will tell you they working on it but nothing is changing. The customer service is worst because every time you want answers they don't know. And they tell you straight that they won't credit for those days you were not connected. Their service is very poor and is frustrating because I work from home and I must buy data with the money I didn't budget for data, and they don't care at all about they customers. Come month end they will be debuting my account but I was not connected they whole week which is daylight *******. I will not recommend them to anyone because their service is not on at all they are failing us as paying customers.
Thank you for sharing your feedback, This is not the standard of service we strive to provide. While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible. We can assure you that this is not the experience we want for any of our customers.
Regarding your request for a credit, We understand how upsetting it must be to pay for a service you haven’t received. kindly send a request to our finance department so your request is reviewed.
Thank you for sharing your feedback, This is not the standard of service we strive to provide. While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible. We can assure you that this is not the experience we want for any of our customers.
Regarding your request for a credit, We understand how upsetting it must be to pay for a service you haven’t received. kindly send a request to our finance department so your request is reviewed.