AK
Andrew K
1 reviews | Active since May 2024
06 Nov 2024, 12:50
Bad service and excuses
As much as they can say there is multiple acts of vandalism,that's besides the point, we've experienced bad service from day one, because we are subjected to one service provider in the area, which is them. They can try to sugarcoat it but their service is pathetic and it's been 5 days without service, it is prejudice for a paying customer to adhere to their excuses and we demand to be reimbursed for those 5 days without service or else we get a petition to get rid of Surf4life
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Surf4Life's replyOfficial
13 Nov 2024, 11:39Hi Andrew
Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
I would also like to clarify that no matter which service provider you are with, or who might be in Sky City & surroundings, this affects all Fibre services, not only ours. We sincerely apologize for the inconvenience this has caused, and we completely understand the frustration this has caused.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Surf4Life's reply13 Nov 2024, 11:39
Official
Hi Andrew
Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
I would also like to clarify that no matter which service provider you are with, or who might be in Sky City & surroundings, this affects all Fibre services, not only ours. We sincerely apologize for the inconvenience this has caused, and we completely understand the frustration this has caused.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.