JC
Jenieffer C
1 reviews | Active since Oct 2023
04 Jul 2024, 08:04
Bad service
Please choose wisely when it comes to surf4life services if you have other service providers in your area go for them,they don’t attend to their calls and don’t even provide updates.I don’t have internet since Sunday I have been calling them daily but not getting any feedback
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Surf4Life's replyOfficial
30 Jul 2024, 10:03 Hi Jennifer,
Thank you for your feedback. We understand how frustrating it can be to go without internet, and we are taking steps to improve our communication and response times.Upon reviewing your case, we see that the service was restored on July 5, 2024. We acknowledge that there was a 2-business-day delay in the restoration of your service. Please take into account our SLA Disclaimer: As part of our Service Level Agreement (SLA), we guarantee the resolution of technical tickets within 2 business days and fibre-related tickets within 3 business days. Please note that these resolution times are in accordance with our SLA and are subject to the nature and complexity of the issue, as well as the availability of resources. While we make every effort to meet these timelines, certain circumstances beyond our control may occasionally cause delays.Please know that we value your business and are committed to providing a better experience moving forward.
Best regards,
Thank you for your feedback. We understand how frustrating it can be to go without internet, and we are taking steps to improve our communication and response times.Upon reviewing your case, we see that the service was restored on July 5, 2024. We acknowledge that there was a 2-business-day delay in the restoration of your service. Please take into account our SLA Disclaimer: As part of our Service Level Agreement (SLA), we guarantee the resolution of technical tickets within 2 business days and fibre-related tickets within 3 business days. Please note that these resolution times are in accordance with our SLA and are subject to the nature and complexity of the issue, as well as the availability of resources. While we make every effort to meet these timelines, certain circumstances beyond our control may occasionally cause delays.Please know that we value your business and are committed to providing a better experience moving forward.
Best regards,
Surf4Life's reply30 Jul 2024, 10:03
Official
Hi Jennifer,
Thank you for your feedback. We understand how frustrating it can be to go without internet, and we are taking steps to improve our communication and response times.Upon reviewing your case, we see that the service was restored on July 5, 2024. We acknowledge that there was a 2-business-day delay in the restoration of your service. Please take into account our SLA Disclaimer: As part of our Service Level Agreement (SLA), we guarantee the resolution of technical tickets within 2 business days and fibre-related tickets within 3 business days. Please note that these resolution times are in accordance with our SLA and are subject to the nature and complexity of the issue, as well as the availability of resources. While we make every effort to meet these timelines, certain circumstances beyond our control may occasionally cause delays.Please know that we value your business and are committed to providing a better experience moving forward.
Best regards,
Thank you for your feedback. We understand how frustrating it can be to go without internet, and we are taking steps to improve our communication and response times.Upon reviewing your case, we see that the service was restored on July 5, 2024. We acknowledge that there was a 2-business-day delay in the restoration of your service. Please take into account our SLA Disclaimer: As part of our Service Level Agreement (SLA), we guarantee the resolution of technical tickets within 2 business days and fibre-related tickets within 3 business days. Please note that these resolution times are in accordance with our SLA and are subject to the nature and complexity of the issue, as well as the availability of resources. While we make every effort to meet these timelines, certain circumstances beyond our control may occasionally cause delays.Please know that we value your business and are committed to providing a better experience moving forward.
Best regards,