sL
steven L
1 reviews | Active since Nov 2023
03 Nov 2023, 20:54
Bad service
I have paid surf4life to activate my fibre account on the 1st of November and still today I am still not connected, I sent a proof of payment to their email finance email address and they dont wants to connect me, when I call for support their agents tells me I will be connected in 10 minutes but up so far nothing, I need my money which is R 539.00 or they must connect me, I tried to complain but I dont find any joy. Steven lekula, address 3441 skycity cell phone: ***
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Surf4Life's replyOfficial
21 Nov 2023, 13:00Hi Steven,
I wanted to address the concerns you raised regarding the delay in the activation of your service after making a payment.
The payment method selected, which involves a clearance process, typically takes up to 2 business days for funds to clear and be successfully traced. This waiting period is a standard practice to ensure the accuracy and security of transactions.
However, to expedite the activation process, we do offer an option for instant payment, which connects you immediately after the payment is received. We have taken the liberty to send you an email on a guideline of our payment methods.
Communication was sent to you previously to inform you that we were awaiting payment clearance before activating your service. As our service operates on a pay-as-you-use model, the connection is established promptly once the payment is successfully processed.
Regards
I wanted to address the concerns you raised regarding the delay in the activation of your service after making a payment.
The payment method selected, which involves a clearance process, typically takes up to 2 business days for funds to clear and be successfully traced. This waiting period is a standard practice to ensure the accuracy and security of transactions.
However, to expedite the activation process, we do offer an option for instant payment, which connects you immediately after the payment is received. We have taken the liberty to send you an email on a guideline of our payment methods.
Communication was sent to you previously to inform you that we were awaiting payment clearance before activating your service. As our service operates on a pay-as-you-use model, the connection is established promptly once the payment is successfully processed.
Regards
Surf4Life's reply21 Nov 2023, 13:00
Official
Hi Steven,
I wanted to address the concerns you raised regarding the delay in the activation of your service after making a payment.
The payment method selected, which involves a clearance process, typically takes up to 2 business days for funds to clear and be successfully traced. This waiting period is a standard practice to ensure the accuracy and security of transactions.
However, to expedite the activation process, we do offer an option for instant payment, which connects you immediately after the payment is received. We have taken the liberty to send you an email on a guideline of our payment methods.
Communication was sent to you previously to inform you that we were awaiting payment clearance before activating your service. As our service operates on a pay-as-you-use model, the connection is established promptly once the payment is successfully processed.
Regards
I wanted to address the concerns you raised regarding the delay in the activation of your service after making a payment.
The payment method selected, which involves a clearance process, typically takes up to 2 business days for funds to clear and be successfully traced. This waiting period is a standard practice to ensure the accuracy and security of transactions.
However, to expedite the activation process, we do offer an option for instant payment, which connects you immediately after the payment is received. We have taken the liberty to send you an email on a guideline of our payment methods.
Communication was sent to you previously to inform you that we were awaiting payment clearance before activating your service. As our service operates on a pay-as-you-use model, the connection is established promptly once the payment is successfully processed.
Regards