TK
Tshilidzi K
1 reviews | Active since Jun 2018
15 Jul 2024, 16:31
Bad service
Surf4life Fibre I regret the day I joined you guys been making numerous calls and sending emails to ur company and you keep feeding us with lies that you will send some1 to fix the matter I am no longer going to pay your service Sky city lady fish street Alberton your wifi has been down and we going to full week now with no internet and yet we paid for the service
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Replies (1)
Surf4Life's replyOfficial
30 Jul 2024, 16:14Hi Tshilidzi
We regret the shortfall in service restoration and understand the frustration it has caused. Please be assured that we have had teams on-site working diligently to resolve the issue. Unfortunately, unforeseen circumstances led to delays, but as a contingency plan, we expedited an additional team to expedite the resolution process. We will address communication internally to ensure that all our team members provide the best possible support to our customers. We are also reviewing our processes to avoid the need for multiple calls and to ensure more effective and timely updates.
We understand the importance of value for money and are committed to improving our service to better meet your expectations.Thank you for your patience.
Regards
We regret the shortfall in service restoration and understand the frustration it has caused. Please be assured that we have had teams on-site working diligently to resolve the issue. Unfortunately, unforeseen circumstances led to delays, but as a contingency plan, we expedited an additional team to expedite the resolution process. We will address communication internally to ensure that all our team members provide the best possible support to our customers. We are also reviewing our processes to avoid the need for multiple calls and to ensure more effective and timely updates.
We understand the importance of value for money and are committed to improving our service to better meet your expectations.Thank you for your patience.
Regards
Surf4Life's reply30 Jul 2024, 16:14
Official
Hi Tshilidzi
We regret the shortfall in service restoration and understand the frustration it has caused. Please be assured that we have had teams on-site working diligently to resolve the issue. Unfortunately, unforeseen circumstances led to delays, but as a contingency plan, we expedited an additional team to expedite the resolution process. We will address communication internally to ensure that all our team members provide the best possible support to our customers. We are also reviewing our processes to avoid the need for multiple calls and to ensure more effective and timely updates.
We understand the importance of value for money and are committed to improving our service to better meet your expectations.Thank you for your patience.
Regards
We regret the shortfall in service restoration and understand the frustration it has caused. Please be assured that we have had teams on-site working diligently to resolve the issue. Unfortunately, unforeseen circumstances led to delays, but as a contingency plan, we expedited an additional team to expedite the resolution process. We will address communication internally to ensure that all our team members provide the best possible support to our customers. We are also reviewing our processes to avoid the need for multiple calls and to ensure more effective and timely updates.
We understand the importance of value for money and are committed to improving our service to better meet your expectations.Thank you for your patience.
Regards