Bad customer service
This has to be the worst fibre service provider out there. When down and you call them their answer is always “I don’t know why the internet is down, our technicians are working on it” no one ever know why and when the services will be restored.
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
28 Mar 2023, 14:19Good day Siyanda
Thank you for reaching out to us
Please note that we have tried reaching out to you to establish what the issue is at your unit.
Currently we do not have frequesnt outages at Westview, with only 1 outage recorded for the past month.
Please also note that this outage was due to an upstream provider fibre break. Should this happen, it is on the fibre infrastructure throughout Gauteng. Our fibre infrasrtucture starts at the Westview Estate gate.
In these cases we would not be able to provide an ETA as our technicians cannot work on another provider's lines. We can simply only pass along feedback as we get it from the upstream provider.
We suspect that if you are experiencing frequent periods of disconnect, that it is localised to your unit. Hoewver, I also see that you have only logged 2 tickets so far this year?
Could you kindly let us know if you are still experiencing "outages" so that we can investigate this as an isolated incident and get you back up and running ASAP.
Kind regards
Customer Service manager
***
Thank you for reaching out to us
Please note that we have tried reaching out to you to establish what the issue is at your unit.
Currently we do not have frequesnt outages at Westview, with only 1 outage recorded for the past month.
Please also note that this outage was due to an upstream provider fibre break. Should this happen, it is on the fibre infrastructure throughout Gauteng. Our fibre infrasrtucture starts at the Westview Estate gate.
In these cases we would not be able to provide an ETA as our technicians cannot work on another provider's lines. We can simply only pass along feedback as we get it from the upstream provider.
We suspect that if you are experiencing frequent periods of disconnect, that it is localised to your unit. Hoewver, I also see that you have only logged 2 tickets so far this year?
Could you kindly let us know if you are still experiencing "outages" so that we can investigate this as an isolated incident and get you back up and running ASAP.
Kind regards
Customer Service manager
***
Surf4Life's reply28 Mar 2023, 14:19
Official
Good day Siyanda
Thank you for reaching out to us
Please note that we have tried reaching out to you to establish what the issue is at your unit.
Currently we do not have frequesnt outages at Westview, with only 1 outage recorded for the past month.
Please also note that this outage was due to an upstream provider fibre break. Should this happen, it is on the fibre infrastructure throughout Gauteng. Our fibre infrasrtucture starts at the Westview Estate gate.
In these cases we would not be able to provide an ETA as our technicians cannot work on another provider's lines. We can simply only pass along feedback as we get it from the upstream provider.
We suspect that if you are experiencing frequent periods of disconnect, that it is localised to your unit. Hoewver, I also see that you have only logged 2 tickets so far this year?
Could you kindly let us know if you are still experiencing "outages" so that we can investigate this as an isolated incident and get you back up and running ASAP.
Kind regards
Customer Service manager
***
Thank you for reaching out to us
Please note that we have tried reaching out to you to establish what the issue is at your unit.
Currently we do not have frequesnt outages at Westview, with only 1 outage recorded for the past month.
Please also note that this outage was due to an upstream provider fibre break. Should this happen, it is on the fibre infrastructure throughout Gauteng. Our fibre infrasrtucture starts at the Westview Estate gate.
In these cases we would not be able to provide an ETA as our technicians cannot work on another provider's lines. We can simply only pass along feedback as we get it from the upstream provider.
We suspect that if you are experiencing frequent periods of disconnect, that it is localised to your unit. Hoewver, I also see that you have only logged 2 tickets so far this year?
Could you kindly let us know if you are still experiencing "outages" so that we can investigate this as an isolated incident and get you back up and running ASAP.
Kind regards
Customer Service manager
***