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Nompumelelo S

1 reviews | Active since Mar 2019

19 Mar 2026, 16:17

Bad Customer Service

Dear Sir/Madam,

I am writing to express my dissatisfaction with the level of customer service I have received from Surf4Life today.

I have been in contact with your service team since 10:10 AM regarding my WiFi outage, and unfortunately, no meaningful assistance has been provided. It is extremely frustrating to experience such delays, especially as a paying customer.

My internet service has been down for several hours, and despite multiple attempts to resolve the issue, there has been no progress. I am currently on a call with Doctor Mangani, who has refused to escalate my query or allow me to speak with a Team Leader or Supervisor, which is unacceptable.

Due to the prolonged downtime, I have had to use my personal airtime to stay connected. I therefore request compensation for the airtime costs incurred, as well as urgent resolution of my connectivity issue.

My unit number is U28345.

I trust this matter will be treated with the urgency it deserves, and I look forward to your prompt response.

Regards Nompumelelo

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Replies (1)
NS
Nompumelelo S's update19 Mar 2026, 17:02
Reviewer Update
I was engaged in a call with Doctor Mangani for a duration of 1 hour and 16 minutes, after which he ended the call from his side. As a result of the length of the call and the manner in which it was terminated, I request that Surf4Life review the matter and arrange a refund for the airtime used. Additionally, I would like Doctor Mangani to personally contact me and offer an apology for the inconvenience caused. I kindly request that this call be made before 08:00 tomorrow.