MN
Mtimande Nkosi-Shongwe
1 reviews | Active since May 2020
08 Mar 2023, 15:20
BAD BAD SERVICE FROM SURF4LIFE
What a bad experience i have received from Surf 4 Life - after numerous emails I have sent regarding my slow WIFI with speed test as proof I am getting no assistance while they also debiting me monthly for a 25mbps while I am getting 1Mbps download speed? WHY MUST THEY DO THIS????
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
28 Mar 2023, 12:44Good day Mtimande
Thank you for taking my call just now, and for reaching out to us
As discussed, we have escilated your slow speed tickets to our core engineers, and we will ensure that the issue is resolved fully.
Our apologies for any frtustration caused by this process, our customers should not struggle to have an issue resolved and we will ensure that checks are put in place to ensure speedy resolves with first contact.
Also as mentioned, should you ever require assistance for a ticket that has breached SLA, pleasde do not hesitate to reach out to out department at ***
Kind regards,
S4L Customer Service Manager
Thank you for taking my call just now, and for reaching out to us
As discussed, we have escilated your slow speed tickets to our core engineers, and we will ensure that the issue is resolved fully.
Our apologies for any frtustration caused by this process, our customers should not struggle to have an issue resolved and we will ensure that checks are put in place to ensure speedy resolves with first contact.
Also as mentioned, should you ever require assistance for a ticket that has breached SLA, pleasde do not hesitate to reach out to out department at ***
Kind regards,
S4L Customer Service Manager
Surf4Life's reply28 Mar 2023, 12:44
Official
Good day Mtimande
Thank you for taking my call just now, and for reaching out to us
As discussed, we have escilated your slow speed tickets to our core engineers, and we will ensure that the issue is resolved fully.
Our apologies for any frtustration caused by this process, our customers should not struggle to have an issue resolved and we will ensure that checks are put in place to ensure speedy resolves with first contact.
Also as mentioned, should you ever require assistance for a ticket that has breached SLA, pleasde do not hesitate to reach out to out department at ***
Kind regards,
S4L Customer Service Manager
Thank you for taking my call just now, and for reaching out to us
As discussed, we have escilated your slow speed tickets to our core engineers, and we will ensure that the issue is resolved fully.
Our apologies for any frtustration caused by this process, our customers should not struggle to have an issue resolved and we will ensure that checks are put in place to ensure speedy resolves with first contact.
Also as mentioned, should you ever require assistance for a ticket that has breached SLA, pleasde do not hesitate to reach out to out department at ***
Kind regards,
S4L Customer Service Manager