SL
Stephen L
1 reviews | Active since Jan 2024
10 Jan 2024, 11:27
Appalling service from Surf4Life
The service is soo horrible!!!, I reported Wi-Fi down on Monday 8 January 2024 and had to personally call them again on Wednesday 10 January 2024, to find out why I am not being helped. Was then told to wait for 3 working days for a technician. Paying R640 every month for nonsense!!
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Replies (1)
Surf4Life's replyOfficial
24 Apr 2024, 16:14Hi Stephen
Your feedback is valuable, and I understand your frustration. Please note our Service Level Agreement (SLA) outlines the following timelines, this is accordance to the date & time the ticket was logged.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
We appreciate your understanding of our policies and your continued partnership with Surf4Life.
Your feedback is valuable, and I understand your frustration. Please note our Service Level Agreement (SLA) outlines the following timelines, this is accordance to the date & time the ticket was logged.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
We appreciate your understanding of our policies and your continued partnership with Surf4Life.
Surf4Life's reply24 Apr 2024, 16:14
Official
Hi Stephen
Your feedback is valuable, and I understand your frustration. Please note our Service Level Agreement (SLA) outlines the following timelines, this is accordance to the date & time the ticket was logged.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
We appreciate your understanding of our policies and your continued partnership with Surf4Life.
Your feedback is valuable, and I understand your frustration. Please note our Service Level Agreement (SLA) outlines the following timelines, this is accordance to the date & time the ticket was logged.
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
We appreciate your understanding of our policies and your continued partnership with Surf4Life.