AM
Andre M
1 reviews | Active since Feb 2017
27 Mar 2024, 14:15
Andre
We pay for a 200mb per second line and we online receive 5mb, this is our first month with Surf4life and we had to complain twice about the connection issues as the internett is extremely slow and at night time the connection drops frequently. I run a speed test and phoned the help line to report the error a consultant by the name Doctor assisted me were he kept me on the line for 50 min to run a speed test with only one device connected with the result being one 1mb faster afterwards he said I should send an email to the help line just for them to do another speed test my issues is still not resolved
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Surf4Life's replyOfficial
30 Apr 2024, 15:25Hi Andre
Thank you for taking the time to speak with me earlier. I want to personally acknowledge your dissatisfaction with the current situation.Please know that your concerns have been heard, and I have escalated this matter to our management team for further review and resolution.We are committed to addressing your issues promptly and finding a satisfactory solution. Your feedback is invaluable to us as we strive to improve our services and ensure a positive experience for all our clients.
Thank you for taking the time to speak with me earlier. I want to personally acknowledge your dissatisfaction with the current situation.Please know that your concerns have been heard, and I have escalated this matter to our management team for further review and resolution.We are committed to addressing your issues promptly and finding a satisfactory solution. Your feedback is invaluable to us as we strive to improve our services and ensure a positive experience for all our clients.
Surf4Life's reply30 Apr 2024, 15:25
Official
Hi Andre
Thank you for taking the time to speak with me earlier. I want to personally acknowledge your dissatisfaction with the current situation.Please know that your concerns have been heard, and I have escalated this matter to our management team for further review and resolution.We are committed to addressing your issues promptly and finding a satisfactory solution. Your feedback is invaluable to us as we strive to improve our services and ensure a positive experience for all our clients.
Thank you for taking the time to speak with me earlier. I want to personally acknowledge your dissatisfaction with the current situation.Please know that your concerns have been heard, and I have escalated this matter to our management team for further review and resolution.We are committed to addressing your issues promptly and finding a satisfactory solution. Your feedback is invaluable to us as we strive to improve our services and ensure a positive experience for all our clients.