LL
Lebogang L
1 reviews | Active since Jul 2020
05 Feb 2024, 13:16
ALWAYS DOWN
Whatever you do,DO NOT THINK OF USING SURF4LIFE, This thingbis always down..when you call they don't answer or if they answer they will tell you that their technician will only be able to come after 2day.***
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Replies (1)
Surf4Life's replyOfficial
30 Apr 2024, 11:16Hi Leboganag
we understand your suggestion regarding exploring alternative internet service providers for SkyCity Estate. While we strive to be the preferred provider for all our customers,
we also recognize the importance of choice and competition in ensuring better service reliability and customer satisfaction
we have conducted a thorough review of our internal processes to identify areas for improvement, particularly in our customer service and response times. We are committed to implementing necessary changes to ensure that such issues are addressed promptly and effectively in the future, your feedback is a catalyst for the improvement.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
we understand your suggestion regarding exploring alternative internet service providers for SkyCity Estate. While we strive to be the preferred provider for all our customers,
we also recognize the importance of choice and competition in ensuring better service reliability and customer satisfaction
we have conducted a thorough review of our internal processes to identify areas for improvement, particularly in our customer service and response times. We are committed to implementing necessary changes to ensure that such issues are addressed promptly and effectively in the future, your feedback is a catalyst for the improvement.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Best regards,
Surf4Life's reply30 Apr 2024, 11:16
Official
Hi Leboganag
we understand your suggestion regarding exploring alternative internet service providers for SkyCity Estate. While we strive to be the preferred provider for all our customers,
we also recognize the importance of choice and competition in ensuring better service reliability and customer satisfaction
we have conducted a thorough review of our internal processes to identify areas for improvement, particularly in our customer service and response times. We are committed to implementing necessary changes to ensure that such issues are addressed promptly and effectively in the future, your feedback is a catalyst for the improvement.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
we understand your suggestion regarding exploring alternative internet service providers for SkyCity Estate. While we strive to be the preferred provider for all our customers,
we also recognize the importance of choice and competition in ensuring better service reliability and customer satisfaction
we have conducted a thorough review of our internal processes to identify areas for improvement, particularly in our customer service and response times. We are committed to implementing necessary changes to ensure that such issues are addressed promptly and effectively in the future, your feedback is a catalyst for the improvement.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Best regards,