Airtime waisted on calls not answered

I have trying to get hold of Surf4life for the past 2 day. I waited on the line for over 40 minutes and when I reached position 1 it rerouted and placed me at position 15 again. I tried again this morning, after holding for 30 minutes I was rerouted to position 11 again. I need to get my internet working as I am working from home and it has become a stressful task to get hold of you guys. Urgently assist as we have no choice but to use your Fibre in the complex.