A Year of Poor WiFi, No Accountability, and Zero Resolution from Surf4Life

I’ve been dealing with constant WiFi issues from Surf4Life for over a year now. The internet hardly ever works, and I have to log a support call almost daily. Each time, the ticket gets closed without any proper resolution.

When technicians do arrive (rarely), they’re often unprofessional, come without the right tools, and leave without fixing anything—then rush to close the ticket. I’ve repeatedly asked the helpdesk to escalate the matter or let me speak to Jason’s manager, but I’m always blocked or ignored.

One major issue is the router in the upstairs room—it’s been hanging loose for five months! I sent pictures and logged this issue long ago, yet no one has bothered to fix it.

Despite all this, I still pay my monthly fee but end up buying mobile data just to work from home. Management has shown zero interest in resolving the issue, and their service is honestly unacceptable.

Surf4Life is abusing their position in our complex, knowing full well that we have no alternative. This is exploitation, not service.