KM
Kgotatso M
1 reviews | Active since Nov 2024
11 Sept 2025, 20:26
A good network connection when it’s connected
A good network connection when it’s connected. However, they always have disconnection problems. No cover up for days lost without connection even when the error is on their side. We honestly stay with Surf4Life because they do not have a competitor in this area. Otherwise we would have left their service long ago.
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Surf4Life's replyOfficial
12 Sept 2025, 15:18Hi Kgatatso
Thank you for taking the time to share your experience with Surf4Life and our call. We understand how frustrating it can be to deal with connection issues, and we never want our customers to feel stuck or unheard. We take service interruptions seriously, and our technical team is continuously working to improve network stability and minimize downtime.
While we’re grateful for your continued loyalty, we don’t take it for granted. We’re committed to earning your trust not just because we’re the only provider in your area, but because we deliver the quality and consistency you deserve. We would also like to take this opportunity to clarify that our presence within the estate is the result of a formal agreement with the property developers. This agreement was established after careful consideration of several key factors, including infrastructure deployment, service quality, and our capacity for long-term support. At present, we are the only Internet Service Provider with live infrastructure actively delivering services within the estate. However, we fully respect your right to choose a different alternative.
While we strive to meet and exceed expectations at all times, our Service Level Agreement (SLA) is designed to ensure that technical issues are addressed within a clearly defined timeframe—not just by the second or third business day, but within the committed resolution window. We are committed to treating all our clients fairly and equally.
Regarding compensation for service interruptions, kindly forward an email with your concerns to our Finance Team at ***. They will review your case and address it accordingly.
Thank you for taking the time to share your experience with Surf4Life and our call. We understand how frustrating it can be to deal with connection issues, and we never want our customers to feel stuck or unheard. We take service interruptions seriously, and our technical team is continuously working to improve network stability and minimize downtime.
While we’re grateful for your continued loyalty, we don’t take it for granted. We’re committed to earning your trust not just because we’re the only provider in your area, but because we deliver the quality and consistency you deserve. We would also like to take this opportunity to clarify that our presence within the estate is the result of a formal agreement with the property developers. This agreement was established after careful consideration of several key factors, including infrastructure deployment, service quality, and our capacity for long-term support. At present, we are the only Internet Service Provider with live infrastructure actively delivering services within the estate. However, we fully respect your right to choose a different alternative.
While we strive to meet and exceed expectations at all times, our Service Level Agreement (SLA) is designed to ensure that technical issues are addressed within a clearly defined timeframe—not just by the second or third business day, but within the committed resolution window. We are committed to treating all our clients fairly and equally.
Regarding compensation for service interruptions, kindly forward an email with your concerns to our Finance Team at ***. They will review your case and address it accordingly.
Surf4Life's reply12 Sept 2025, 15:18
Official
Hi Kgatatso
Thank you for taking the time to share your experience with Surf4Life and our call. We understand how frustrating it can be to deal with connection issues, and we never want our customers to feel stuck or unheard. We take service interruptions seriously, and our technical team is continuously working to improve network stability and minimize downtime.
While we’re grateful for your continued loyalty, we don’t take it for granted. We’re committed to earning your trust not just because we’re the only provider in your area, but because we deliver the quality and consistency you deserve. We would also like to take this opportunity to clarify that our presence within the estate is the result of a formal agreement with the property developers. This agreement was established after careful consideration of several key factors, including infrastructure deployment, service quality, and our capacity for long-term support. At present, we are the only Internet Service Provider with live infrastructure actively delivering services within the estate. However, we fully respect your right to choose a different alternative.
While we strive to meet and exceed expectations at all times, our Service Level Agreement (SLA) is designed to ensure that technical issues are addressed within a clearly defined timeframe—not just by the second or third business day, but within the committed resolution window. We are committed to treating all our clients fairly and equally.
Regarding compensation for service interruptions, kindly forward an email with your concerns to our Finance Team at ***. They will review your case and address it accordingly.
Thank you for taking the time to share your experience with Surf4Life and our call. We understand how frustrating it can be to deal with connection issues, and we never want our customers to feel stuck or unheard. We take service interruptions seriously, and our technical team is continuously working to improve network stability and minimize downtime.
While we’re grateful for your continued loyalty, we don’t take it for granted. We’re committed to earning your trust not just because we’re the only provider in your area, but because we deliver the quality and consistency you deserve. We would also like to take this opportunity to clarify that our presence within the estate is the result of a formal agreement with the property developers. This agreement was established after careful consideration of several key factors, including infrastructure deployment, service quality, and our capacity for long-term support. At present, we are the only Internet Service Provider with live infrastructure actively delivering services within the estate. However, we fully respect your right to choose a different alternative.
While we strive to meet and exceed expectations at all times, our Service Level Agreement (SLA) is designed to ensure that technical issues are addressed within a clearly defined timeframe—not just by the second or third business day, but within the committed resolution window. We are committed to treating all our clients fairly and equally.
Regarding compensation for service interruptions, kindly forward an email with your concerns to our Finance Team at ***. They will review your case and address it accordingly.