A Frustrated Client

Ticket: s4lsup-*** , s4lsup-***

I’ve been using S4L for a few years now, since I moved into my house.

In February the 10th/ 11th I experienced some intermittent internet connection and I reported this to the team, they asked me to send pictures of my router and all other instructions, I comp**** with all of this and the issue never went away. Today is the 4th of March and I still need to reboot my unit 5 to 7 times in a space of 3 to 4 hours for me to get about 50% internet connection.

This matter has cost me money, since I now need to buy data for my phone and laptop to complete work and personal stuff while at home. The amount of distress and frustration at this matter, makes it hard for me to come home and enjoy being home after a long day of work. I am a paying customer and no one at the S4L offices has any sense of urgency to look into my issue. The level of service I’ve received has been absolutely appalling and I am now considering leaving S4L as no one seems to really care to give awesome service anymore.

I am tired of this and I am unhappy.