9 Days Without Internet – No Proper Assistance from Surf4Life

Item: Surf4Life
Rating: 1
Author: Palesa M

I am extremely disappointed with the service I have received from Surf4Life.

Today marks 9 days without internet, despite the fact that our account is fully paid. I have logged the issue and followed up multiple times, but there has been no proper resolution or clear communication.

It is very frustrating to pay for a service that is not being delivered. The lack of urgency and accountability from the support team is concerning. Each time I contact them, I do not receive helpful feedback or a clear timeline for restoration.

This situation has caused major inconvenience, especially since internet access is essential in our household.

Whoever reading this ,please do not sign up an account with Surf4life ,it’s terrible and I don’t recommend it to anyone.

Helpful (0)

Replies (1)

Surf4Life's replyOfficial

23 Feb 2026, 13:15

Hi Palesa,Thank you for taking the time to share your feedback.We regret for the frustration and inconvenience you have experienced. We understand how essential internet connectivity is in your household, and we regret that the service has not met your expectations.Please note that your ticket has been actively worked on. Our team will be reaching out to you directly to check your connectivity and ensure that the matter is fully resolved. We are committed to getting this sorted and restoring stable service as soon as possible.Thank you for your patience while we attend to this.

Surf4Life's reply23 Feb 2026, 13:15

Official