3 orange lines Wi-Fi not working ref ***

Yoh am tired with surf4life, 7 days without Wi-Fi yet it's paid, one should spend extra money on data and airtime to call them just to be told technicians will be touch matter is escalated.I have been calling and calling from day 1,I made a call yesterday and spoke to Derial /Darel who assured me he is escalating and calling back to give me an update which he never did, I called today again I got through to him telling me same story and claiming to have called me when I ask while he never did on top of that he eventually became rude. When I want to speak to a supervisor am told there is no supervisor they have knocked off, how can they not have a supervisor for after hours while they consultant works after hours. Am upset and this is not the 1st time am having an issue, last time I got help after 1 to 2 months, surf4life doesn't care and respect their clients. Unfortunately I made a manual payment that I can't even reverse After i have made an update of a debit order as per they have requested but debit order never went off no communication was done to advise me that information was not successfully updated I had to call n check. Surf4life I need my Wi-Fi running some of us reply on it for us to have an income/salary at the end of the month