Complaint on Service

I took up this insurance in November, the consultant who signed me up was brilliant, they even came to my house to do everything. Then my work status changed and I was no longer in a position to pay the insurance premium. I advised the consultant, I said I would try for November, unfortunately it didn't work. I then sent an email to a lady by the name of Angeline, no response. I got a call from an agent there and I told her the whole story, they called back again, and advised that they were changing Debit order systems. I told her that my debit order will be unsuccessful. She said that they will only debit if there is money in the account. Surex debited my account on 03.02.25 for R235.08, it was unpaid, I was charged R105.00 unpaid fee by my bank. Surex debited my account 02.01.25 R235.08, I was charged R90.00 unpaid item. Surex debited my account 31.12.24 for R182.09, I was charged unpaid item of R90.00. As we speak now my chq account is overdrawn and my score has deteriorated. I would like them to please call me , to reslove this matter and I would like all the unpaid, to be reversed and for the debit orders to be reversed and a letter to send to my bank, as it has affected my credit score.

Regards Thando ***