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Michael M

1 reviews | Active since Feb 2020

11 Feb 2020, 11:43

SUPREME FINANCE's SERVICE SUCKS

Let me be honest and say this from the get-go.....The service in this establishment sucks, to say the least. I write this with frustration as I had to visit the branch in Phillippi, Junxion Mall a number of times and each of those times have observed how the staffers do not give two hoots about their (would-be)clients. To begin with, they just sit there and gossip while they pay less, if any, attention to the people that enters through their doors. These ladies let you wait for about 45 minutes to an hour (even though the branch is not half as full - with only 3 people inside). I first had my encounter when I visited the branch in December and after waiting for more than 2 hours, was told that I needed to have a confirmation of employment from my employer, which I went and secured. The second time, I also waited for about 3 hours (this is not an exaggeration) and when the lady finally came to us, she said that they are done for the day and will attend to us the next day (at this point handing us cards written on them numbers to identify us as clients who were there the previous day). I then came that next day and was told after having sat there, that there was load-shedding at their office and they will not be able to attend to us because of that. I pleaded with her, saying that the least she could do was check whether we qualified for financial assistance or whatever service each one of us came there for....but she blatantly refused and we left it at that. Today was the last straw....we were only three at the branch but they kept on doing whatever it is the ladies at the street corners do, gossiping and taking no notice of us until I stood up and enquired as to when are we going to be assisted. That is when this Manageress asked for my documents and checked whether they will be able to assist me or not. Needless to say, the attitude stank like the pit latrines in the homelands as she asked me irrelevant questions and when we got to me being legible for assistance as I was proven to be a client that qualifies for that service. She offered me a meagre value so as to spite me....I lost it and said to her "Thank you Lady, I will not be accepting the offer....." BAD service is what I got served with. I will never, ever again go to that branch or maybe SUPREME FINANCE as their service sucks. That's all I am saying.....

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