1 reviews | Active since Jun 2017
Terrible Experience
<p>I placed an order on 10/05/2017. Today is 05/06/2017. I still don't have my order and NOBODY IS REPLYING TO MY EMAILS. Someone actually rep**** to my message on their Facebook page the they'll look into it and get back to me in last week, but that's where it ended. </p> <p> </p> <p>To sum up: you pay for your order (they take your money), they don't deliver and they simply ignore your queries. </p> <p> </p> <p>And the fact that there is no phone number on their website that you can call (none that I could find anyway) should have been the first red flag I guess</p>
Hi,
We are sorry to hear about your bad experience with us,
We experienced a bank ***** issue recently that forced us to suspend all sales and transactions until the investigation is complete. Unfortunately, we cannot provide an exact timeline but expect the issue to be resolved with in the next few days.
Your query will be resolved as soon as we are able to resume business as usual. We assure you that the business transaction is legitimate.
Please accept our sincerest apologies for the delay.
Regards,
Best regards,
Hi,
We are sorry to hear about your bad experience with us,
We experienced a bank ***** issue recently that forced us to suspend all sales and transactions until the investigation is complete. Unfortunately, we cannot provide an exact timeline but expect the issue to be resolved with in the next few days.
Your query will be resolved as soon as we are able to resume business as usual. We assure you that the business transaction is legitimate.
Please accept our sincerest apologies for the delay.
Regards,
Best regards,
It has now been 3 weeks. I got an email from you with the same message the day you rep**** to this complaint. I contacted you again a week ago regarding the situation, but nobody responded.
I can accept that a ***** issue would impact a business, but the communication from your side is absolutely poor, non-existant basically. if you cannot continue business, please refund me as soon as possible.
I would also appreciate it if you can confirm that you opened a case of ***** with the police and supply a case number so that I can verify your claim since I find it hard to believe anything at this point.
It has now been 3 weeks. I got an email from you with the same message the day you rep**** to this complaint. I contacted you again a week ago regarding the situation, but nobody responded.
I can accept that a ***** issue would impact a business, but the communication from your side is absolutely poor, non-existant basically. if you cannot continue business, please refund me as soon as possible.
I would also appreciate it if you can confirm that you opened a case of ***** with the police and supply a case number so that I can verify your claim since I find it hard to believe anything at this point.
Good day,
We are sorry to hear about the poor experience that you had with Superstore.World.
Our business is undergoing several changes to improve the experience of our customers and we hope you give us another chance in the near future.
We would like to resolve your query as soon as possible. Kindly, send an email to ***d with the following information:
Full Name:
Email Address used when placing the order:
Order number:
Resolution: Refund or Product?
Bank Details if applicable:
Contact number:
***Attach proof of payment
You will receive feedback within 1 business day regarding the resolution to your problem.
Please accept our sincerest apologies and have a wonderful day further.
Regards,
Superstore.World Escalations
Best regards,
Good day,
We are sorry to hear about the poor experience that you had with Superstore.World.
Our business is undergoing several changes to improve the experience of our customers and we hope you give us another chance in the near future.
We would like to resolve your query as soon as possible. Kindly, send an email to ***d with the following information:
Full Name:
Email Address used when placing the order:
Order number:
Resolution: Refund or Product?
Bank Details if applicable:
Contact number:
***Attach proof of payment
You will receive feedback within 1 business day regarding the resolution to your problem.
Please accept our sincerest apologies and have a wonderful day further.
Regards,
Superstore.World Escalations
Best regards,