**********, don't expect your goods to arrive
<p>Please be aware of these ******** www.superstore.world. They take your money, then don't respond to queries and you dont receive your goods. Right now their store page is unavailable. I ordered on the 31 May 2017, EFT the funds and sent them proof of EFT all before 11am. I was told I will receive the goods on Friday 02-06-2017. After numerous email I have not had a single reply. I have opened a case with my bank and am going to open a case of ***** at the police. Heed this warning, else you too might be out of a lot of money.</p>
Hi Morne,
We are sorry to hear about your bad experience with us,
As discussed, we experienced a bank ***** issue recently that forced us to suspend all sales and transactions until the investigation is complete. Unfortunately, we cannot provide an exact timeline but expect the issue to be resolved with in the next few days.
Your query will be resolved as soon as we are able to resume business as usual. We assure you that the business transaction is legitimate.
Please accept our sincerest apologies for the delay.
Regards,
Hi Morne,
We are sorry to hear about your bad experience with us,
As discussed, we experienced a bank ***** issue recently that forced us to suspend all sales and transactions until the investigation is complete. Unfortunately, we cannot provide an exact timeline but expect the issue to be resolved with in the next few days.
Your query will be resolved as soon as we are able to resume business as usual. We assure you that the business transaction is legitimate.
Please accept our sincerest apologies for the delay.
Regards,
Thank you for the reply. I am dissapointed that you took so long to reply to any of my emails. I will however update the ratings once the goods are in my hands.
Thank you for the reply. I am dissapointed that you took so long to reply to any of my emails. I will however update the ratings once the goods are in my hands.
They asked me to give them 48 hours. Its been 60 hours. Sent them an email yesterday and today for an update. and nothing. If I dont receive proper feedback by COB tomorrow. I am going to conitnue with the ***** case against them.
They asked me to give them 48 hours. Its been 60 hours. Sent them an email yesterday and today for an update. and nothing. If I dont receive proper feedback by COB tomorrow. I am going to conitnue with the ***** case against them.
Another update - Their site is up again but they are flat out ignoring all my emails. I still have not received my order or a refund. Looks like this is their modus operandi.
Another update - Their site is up again but they are flat out ignoring all my emails. I still have not received my order or a refund. Looks like this is their modus operandi.
Another update. They requested my bank acccount details on 22 June 2017 and promised to refund me. To this day no refund and they no longer reply to my emails.
Another update. They requested my bank acccount details on 22 June 2017 and promised to refund me. To this day no refund and they no longer reply to my emails.
Also , they marked my review innapropriate to get it removed. I sent Hellopeter all the correspondance to prove my story is 100% accurate.
Also , they marked my review innapropriate to get it removed. I sent Hellopeter all the correspondance to prove my story is 100% accurate.
Good day,
We are sorry to hear about the poor experience that you had with Superstore.World.
Our business is undergoing several changes to improve the experience of our customers and we hope you give us another chance in the near future.
We would like to resolve your query as soon as possible. Kindly, send an email to ***d with the following information:
Full Name:
Email Address used when placing the order:
Order number:
Resolution: Refund or Product?
Bank Details if applicable:
Contact number:
***Attach proof of payment
You will receive feedback within 1 business day regarding the resolution to your problem.
Please accept our sincerest apologies and have a wonderful day further.
Regards,
Superstore.World Escalations
Good day,
We are sorry to hear about the poor experience that you had with Superstore.World.
Our business is undergoing several changes to improve the experience of our customers and we hope you give us another chance in the near future.
We would like to resolve your query as soon as possible. Kindly, send an email to ***d with the following information:
Full Name:
Email Address used when placing the order:
Order number:
Resolution: Refund or Product?
Bank Details if applicable:
Contact number:
***Attach proof of payment
You will receive feedback within 1 business day regarding the resolution to your problem.
Please accept our sincerest apologies and have a wonderful day further.
Regards,
Superstore.World Escalations
I have sent you an email as per above with all the info you require. We will wait and see what happens.
I have sent you an email as per above with all the info you require. We will wait and see what happens.
Hi Morne,
We've captured your details.
Your refund will be processed shortly.
Regards,
Superstore.World
Hi Morne,
We've captured your details.
Your refund will be processed shortly.
Regards,
Superstore.World