MP
Mathys P

1 reviews | Active since Mar 2016

06 Jun 2017, 13:23

*****s they will ***** your money

<p>This company is a ****… if there is one review you should not take lightly then it’s this one. I have bought a product on the 24th of march and as of date has not recieved it, i have left a review on hello peter and it was removed due to superstore.world saying it is false and incorrect they have since re**** on hellopeter saying i do not even have an account i then send them the proof of my account and purchase but they do not reply through their email, i have send all the proof to hello peter of the transaction and of ALL the emails so i dare you superstore.world to accuse again of false information. you site only have 1 star ratings and full nothing in between, and why do you have like 6 ratings on the same day full, are you perhaps cooking your own ratings?</p>

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Replies (4)
superstore.world
superstore.world's reply07 Jun 2017, 09:50
Official

Hi,

We are sorry to hear about your bad experience with us,

We experienced a bank ***** issue recently that forced us to suspend all sales and transactions until the investigation is complete. Unfortunately, we cannot provide an exact timeline but expect the issue to be resolved with in the next few days.

Your query will be resolved as soon as we are able to resume business as usual. We assure you that the business transaction is legitimate.

Please accept our sincerest apologies for the delay.

Regards,

MP
Mathys P's update08 Aug 2017, 14:42
Reviewer Update

Ok so after You said in this previous comment "we assure you that the business transaction is legitimate" and you said "but expect the issue to be resolved with in the next few days" then now on the 08th of August 2017 you again say my comment is a wrongfull accusation but i have as of yet still not received any product from you and it has been a few months now since your last comment, i can only assure you the more you try to remove my comment the more i shall share of you being a fruad till i receive my product which i have bought fromyou

superstore.world
superstore.world's reply09 Aug 2017, 21:10
Official

Good day,

We are sorry to hear about the poor experience that you had with Superstore.World.

Our business is undergoing several changes to improve the experience of our customers and we hope you give us another chance in the near future.

We would like to resolve your query as soon as possible. Kindly, send an email to ***d with the following information:

Full Name:

Email Address used when placing the order:

Order number:

Resolution: Refund or Product?

Bank Details if applicable:

Contact number:

***Attach proof of payment

You will receive feedback within 1 business day regarding the resolution to your problem.

Please accept our sincerest apologies and have a wonderful day further.

Regards,

Superstore.World Escalations

MP
Mathys P's update19 Aug 2019, 22:14
Reviewer Update
Just an update.....i have still not received my money or product and the site has been down ever since the first confrontation