Buy appliances at Super-spar Queenswood at your own risk!

Buy appliances at Super-spar Queenswood at your own risk!

Yesterday, I bought a two-plate stove from Super-spar Queenswood. When I got home and switched it on, one plate worked for only a few minutes before switching off, while the other plate was extremely slow to heat up.

Today, I took the stove back to the shop to explain the problem and ask for a replacement or refund. However, the manager told me he could not replace the stove because he was not sure whether the supplier would accept it back. His attitude was rude, and he made me feel as though I was imagining the problem.

He then told me to take the stove home and record a video as proof. I refused because I had already experienced the problem myself. He eventually plugged in the stove at the shop, tested it for a few minutes, and claimed that it was working. I asked him to leave it on for longer so that the problem could be demonstrated, but he refused and instead told us to test it outside the shop.

We went outside with one of the employees, who genuinely tried to assist me and provided good customer service. Unfortunately, the stove only showed the problem after a short period, so I could not demonstrate exactly what had happened at home.

I am extremely disappointed with the way the manager handled this situation. As a customer, I believe I deserve to be treated with respect and to receive assistance when I purchase a faulty product.

My advice to anyone planning to buy appliances from Super-spar Queenswood is to be cautious. Based on my experience, I did not receive the assistance I expected when I returned a stove that was not working properly. I hope management takes this complaint seriously and improves how customers with faulty products are treated.

I would also like to acknowledge the employee who tried to help me. His service was appreciated, despite the disappointing experience with the manager