Dec '25 - Nov '26
Frequently Asked Questions About SUPERSPAR Queenswood
How is SUPERSPAR Queenswood rated on Hellopeter?
Hellopeter has tracked SUPERSPAR Queenswood across 11 reviews. SUPERSPAR Queenswood hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used SUPERSPAR Queenswood? Write a review to help others decide.
Recent reviews (2)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2021
Buy appliances at Super-spar Queenswood at your own risk!
Buy appliances at Super-spar Queenswood at your own risk! Yesterday, I bought a two-plate stove from Super-spar Queenswood. When I got home and switched it on, one plate worked for only a few minutes before switching off, while the other plate was extremely slow to heat up. Today, I took the stove back to the shop to explain the problem and ask for a replacement or refund. However, the manager told me he could not replace the stove because he was not sure whether the supplier would accept it back. His attitude was rude, and he made me feel as though I was imagining the problem. He then told me to take the stove home and record a video as proof. I refused because I had already experienced the problem myself. He eventually plugged in the stove at the shop, tested it for a few minutes, and claimed that it was working. I asked him to leave it on for longer so that the problem could be demonstrated, but he refused and instead told us to test it outside the shop. We went outside with one of the employees, who genuinely tried to assist me and provided good customer service. Unfortunately, the stove only showed the problem after a short period, so I could not demonstrate exactly what had happened at home. I am extremely disappointed with the way the manager handled this situation. As a customer, I believe I deserve to be treated with respect and to receive assistance when I purchase a faulty product. My advice to anyone planning to buy appliances from Super-spar Queenswood is to be cautious. Based on my experience, I did not receive the assistance I expected when I returned a stove that was not working properly. I hope management takes this complaint seriously and improves how customers with faulty products are treated. I would also like to acknowledge the employee who tried to help me. His service was appreciated, despite the disappointing experience with the manager
1 reviews | Active since Aug 2021
Buy appliances at Super-spar Queenswood at your own risk!
Buy appliances at Super-spar Queenswood at your own risk! Yesterday, I bought a two-plate stove from Super-spar Queenswood. When I got home and switched it on, one plate worked for only a few minutes before switching off, while the other plate was extremely slow to heat up. Today, I took the stove back to the shop to explain the problem and ask for a replacement or refund. However, the manager told me he could not replace the stove because he was not sure whether the supplier would accept it back. His attitude was rude, and he made me feel as though I was imagining the problem. He then told me to take the stove home and record a video as proof. I refused because I had already experienced the problem myself. He eventually plugged in the stove at the shop, tested it for a few minutes, and claimed that it was working. I asked him to leave it on for longer so that the problem could be demonstrated, but he refused and instead told us to test it outside the shop. We went outside with one of the employees, who genuinely tried to assist me and provided good customer service. Unfortunately, the stove only showed the problem after a short period, so I could not demonstrate exactly what had happened at home. I am extremely disappointed with the way the manager handled this situation. As a customer, I believe I deserve to be treated with respect and to receive assistance when I purchase a faulty product. My advice to anyone planning to buy appliances from Super-spar Queenswood is to be cautious. Based on my experience, I did not receive the assistance I expected when I returned a stove that was not working properly. I hope management takes this complaint seriously and improves how customers with faulty products are treated. I would also like to acknowledge the employee who tried to help me. His service was appreciated, despite the disappointing experience with the manager
1 reviews | Active since Jun 2020
Worst service and management does not have control of the store wear abouts
Queenswood superspar the worst experience. Why do you let incapable people by franchises. Ordered spar2u Monday they called and said they mayonnaise is finished but they can give another brand. I said no because first of all the product was not out of stock on the app app and dedicated shop was Queenswood spar. Right so the lady said they can hold the order and call me Tuesday with an update. Tuesday come and no phone call, I called the afternoon 17:00 and the lady that should of called was off the Tuesday what a lovely suprise she did not arrange her responsibilities have been handed over. I mean they are in customers service but that's just my opinion maybe I'm wrong. The ladu from Tuesday promised to call Wensday no call, I then called again the afternoon to find out they kept me hanging on the line for 5mins not getting anyone. I eventually got to the stock department and the guy gave my number to the floor manager of Queenswood spar. Guys please we all need work but have training with them. We all need space to learn and want to learn. Right he will get back. Then a lady called and promised stock would of arrived yesterday late and they will send my package today at 5 pm. Can you guess no call no package. So Mr Manager or owner og the store are you not aware of what's happening in your on business or do you just not mind such service. Because if you don't need our money then please just say it. Close the doors or have a meeting with your staff. Realistically this is the worst service ever I have received. In the meanwhile I needed to buy mayonnaise because it's day 4. Stop spar2u at your outlet because you are incapable to meet the services standards and have no control of your whereabouts. Head office spar is this really the type of people you get to by in your business. Is this the type of service you would recommend to clients and providing it to the best of your abilities. This is unacceptable and money has been sent right away of the order. We cannot come to spar and pick items and only pay for them in 4days. Go back to the drawing board this is not working.
1 reviews | Active since Jun 2020
Worst service and management does not have control of the store wear abouts
Queenswood superspar the worst experience. Why do you let incapable people by franchises. Ordered spar2u Monday they called and said they mayonnaise is finished but they can give another brand. I said no because first of all the product was not out of stock on the app app and dedicated shop was Queenswood spar. Right so the lady said they can hold the order and call me Tuesday with an update. Tuesday come and no phone call, I called the afternoon 17:00 and the lady that should of called was off the Tuesday what a lovely suprise she did not arrange her responsibilities have been handed over. I mean they are in customers service but that's just my opinion maybe I'm wrong. The ladu from Tuesday promised to call Wensday no call, I then called again the afternoon to find out they kept me hanging on the line for 5mins not getting anyone. I eventually got to the stock department and the guy gave my number to the floor manager of Queenswood spar. Guys please we all need work but have training with them. We all need space to learn and want to learn. Right he will get back. Then a lady called and promised stock would of arrived yesterday late and they will send my package today at 5 pm. Can you guess no call no package. So Mr Manager or owner og the store are you not aware of what's happening in your on business or do you just not mind such service. Because if you don't need our money then please just say it. Close the doors or have a meeting with your staff. Realistically this is the worst service ever I have received. In the meanwhile I needed to buy mayonnaise because it's day 4. Stop spar2u at your outlet because you are incapable to meet the services standards and have no control of your whereabouts. Head office spar is this really the type of people you get to by in your business. Is this the type of service you would recommend to clients and providing it to the best of your abilities. This is unacceptable and money has been sent right away of the order. We cannot come to spar and pick items and only pay for them in 4days. Go back to the drawing board this is not working.