Zero urgency. Not enough staff. Purposefully difficult to contact.

I have never dealt with a fibre company with such poor customer service, or such long turnaround times for fibre installation. If your service is so popular, how about hiring more staff so you can actually provide fibre to your customers in a reasonable time frame?

There is absolutely ZERO urgency, despite how many times I've told them that this is a business line.

Trying to contact them is near impossible. You have the option of a Whatsapp message, where they immediately tell you they are under heavy load and messages will be delayed. Calling their contact center has you holding on for at least 10 minutes before you get through to someone who does ZERO to assist you. They just keep repeating the same canned message, repeating that their turnaround time is 7-14 WORKING days. Yes, you read that right, WORKING days. So don't expect your fiber to be installed a week or two after you place your order. Expect a minimum of a month and a half.