ZERO stars - Id rather deal with telkom than Supersonic.! Invoicing problems, Account Problems, Unstable lines.!

ZERO stars, terrible after sales service ever.

Been waiting for a response over a month for from the finance team for a double debit.

Today I got called for an outstanding amount on my account from a debt collector telling me my account has been handed over. I received an sms on the 08/02/2024. I called and have written communication that my account was fine and its a mistake on their side.

The customer support cant help with anything, they keep sending requests off to other departments and then nothing happens and you dont hear back from them.

They are now telling me i have to deal with the collection company to solve the issue. I do not have time to do supersonics admin because they are too *********** to handle anything correctly themselves.

What has happened to Supersonic, once a absolutely great company to deal with now working with MTN and their service has also become the same.

I wish I didnt have to deal with either of them but my fiber line is MTN backbone. Honestly wish it was Telkom they are even better than the Supersonic.