Zero Router, Zero Wifi, Zero Customer Service

FUTURE CUSTOMERS BE WARNED. I'd like to preface this by saying that I have been a customer of yours since May 2023. HOWEVER, your customer service has been and currently still is absolutely deplorable. I have been without wifi since Saturday ( so as of today I have not had wifi for 5 days, going on 6 as the business day is almost concluded). Over the course of the last 5 days I have been in communication with your technical department, your Facebook page and as a last resort I even emailed the head of your customer service department and received no response. Tips for other customers: 1) Do not phone technical support on a Sunday , you will get disconnected and every time you phone back you will get the same person who will have a different reason every single time as to why your wifi is off - literally even a ***eon sitting on a power line caused the issue - the excuses were that farfetched. 2) You can send support tickets but nobody ever contacts you about them, they just stay open for three days and get marked as resolved. 3) Messaging on Facebook is fine, but it takes them hours or days to respond back to you and when a support agent becomes available you need to be there to respond, evewn if you have a life or a job. It took me over R100 in airtime, a plethora of messages and three days for someone on Facebook to confirm that my router had packed up and it needs to be replaced. After that I have checked in daily regarding delivery, whether it has been actioned, whether delivery will be soon, if there is as yet a tracking number and at this point God himself also doesn't know. I am giving it until Friday ( Tomorrow) close of business before I cancel my month to month contract with you guys and seek a different service. I also don't care if this makes me sound like I don't have a life or like I am a Karen, because I am paying for a full month's service and I expect a full month's service. It shoudl not take 5 working days to action one new router.