NG
Nicky G
1 reviews | Active since Mar 2019
18 Jul 2022, 15:41
Zero feedback from first review
It has been a week since I posted my review asking that my R1 468 be refunded. The Hello Peter response asked that I give time for them to check up on this case, and then they would respond. Nothing since, and no refund. I am disgusted at the lack of support.
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
18 Jul 2022, 15:54Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. Please give us a moment to check, we will revert with feedback.
Best regards,
Supersonic 's reply18 Jul 2022, 15:54
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. Please give us a moment to check, we will revert with feedback.
Best regards,
NG
Nicky G's updateReviewer Update
18 Jul 2022, 15:58That is exactly what I was told on 11th........
NG
Nicky G's update18 Jul 2022, 15:58
Reviewer Update
That is exactly what I was told on 11th........
Supersonic 's replyOfficial
18 Jul 2022, 16:01Good day.For security reasons, kindly confirm your full names,
ID number and supersonic account number/mobile and
please kindly give a brief of your query so that we can be able to assist.
Best regards,
Supersonic 's reply18 Jul 2022, 16:01
Official
Good day.For security reasons, kindly confirm your full names,
ID number and supersonic account number/mobile and
please kindly give a brief of your query so that we can be able to assist.
Best regards,
NG
Nicky G's updateReviewer Update
18 Jul 2022, 16:07I have sent the ID number already, and will not be sending this again on a public forum. That is all you need to see what is going on. I was suddenly debited on a cancelled FLTE line that was upgraded to fibre. In total R1 468 is due to me. I keep hearing that the refund has been requested, but nothing further.
NG
Nicky G's update18 Jul 2022, 16:07
Reviewer Update
I have sent the ID number already, and will not be sending this again on a public forum. That is all you need to see what is going on. I was suddenly debited on a cancelled FLTE line that was upgraded to fibre. In total R1 468 is due to me. I keep hearing that the refund has been requested, but nothing further.
Supersonic 's replyOfficial
18 Jul 2022, 16:41Good day, thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused. Please send us a DM so we can assist you further.
Best regards,
Supersonic 's reply18 Jul 2022, 16:41
Official
Good day, thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused. Please send us a DM so we can assist you further.
Best regards,
Supersonic 's replyOfficial
18 Jul 2022, 17:05Good day, thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused. Please send us a DM so we can assist you further.
Best regards,
Supersonic 's reply18 Jul 2022, 17:05
Official
Good day, thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused. Please send us a DM so we can assist you further.
Best regards,
Supersonic 's replyOfficial
19 Jul 2022, 07:37Good Morning Nicky,
Kindly note that your case is still in progress with our billing department.
Kind Regards
Supersonic Fibre
Kindly note that your case is still in progress with our billing department.
Kind Regards
Supersonic Fibre
Best regards,
Supersonic 's reply19 Jul 2022, 07:37
Official
Good Morning Nicky,
Kindly note that your case is still in progress with our billing department.
Kind Regards
Supersonic Fibre
Kindly note that your case is still in progress with our billing department.
Kind Regards
Supersonic Fibre
Best regards,