ZG
Zene G

1 reviews | Active since May 2021

07 May 2021, 08:45

ZERO CUSTOMER SERVICE ! CLOSE YOUR DAMN DOORS!!

There should be a ZERO star rating - they do not even deserve 1 star. We relocated , they never processed the order correctly , so we received an LTE router while they process the order correctly. It took them almost a month to deliver the router after numerous of phone calls. Now, there is hardly signal and a range of 2 meters router keeps rebooting to old address, then we are told its because they haven't deleted the old address, logged a call for technician was told 48 hours , well its been 168 hours!! Phoned to speak to a manager , no she'll call back (this happened twice) guess what - STILL waiting! There is absolutely NO CUSTOME SERVICE. I will recommend that you stay away! Far away! Definitely cancelling our contract with them. Its been a nothing but a pain dealing with them! They should close their doors!!

0
Replies (2)
Supersonic
Supersonic 's reply07 May 2021, 09:46
Official
Good morning Zene,

We sincerely apologise for this. One our agents is looking into your issue and will advise as soon as possible.

Kind regards 

Patience
ZG
Zene G's update07 May 2021, 10:36
Reviewer Update
Oh please! who is fooling who here??? How are you looking into the issue if you dont even have the details??