Zero customer service

I have been without internet for the past week. Logged a call with Supersonic on Monday, 8th December. Called every day with no. Update. Today, 11th December I called 5 times, each time call was dropped. I was told the case is with vodacom, when asked for the SR number, call was dropped. Called again, this time Dintle forgot to put me on hold and I could hear everything. She assisted others, while she was supposed to be helping me. Also heard her talking to the techs, nothing was logged with vodacom. When she came back to me, I told her I heard everything. She again puts me on hold getting the SR number. Called dropped again I called again and she answered, only to tell me I'll get a SR number in an hour or 2. Supersonic is the worst ever!!!!