Zanele the bot should be renamed Za-Slow-E

I put in a new request for a fibre line 2 weeks ago. The bot you have to interact with on Whatsapp tells you it can take 2 weeks before someone contacts you. What the bot doesn't tell you is that you should phone in and confirm your details. So now two weeks later I phoned to hear what's going on in only to be told to be told they were waiting for me to phone in?! This after the bot tells you not to worry? Your bot isn't working all that great Supersonic.

All the bot does is say "Thank you, I'm going to pass you onto my human co-workers now to help advise you on your order status" and then nothing happens.