LH
Luda H

1 reviews | Active since Oct 2010

01 Nov 2021, 08:52

Your worst nightmare will come true! and their support team comes probably from government

CAS-879388-D6F5Z1

I gave 30 days notice to cancel our service with Supersonic. Last night the service was just cancelled 30 days before it should have been. I called the call centre 3 times and the lines are bad, agents are SO rude and each of them promises to reconnect the line. It still not reconnected.

I complained on Facebook and received the above reference nr, just with your case has been escalated. I e-mailed their support addresses stated on their website just to get a email back stating this email address is unsupported. Judging by the whole support structure and the attitude of the staff, clearly there is a HUGE morale issue at Supersonic.

So in short, if you want service ..... STAY THE HELL AWAY!!!

0
Replies (1)
Supersonic
Supersonic 's reply01 Nov 2021, 09:50
Official
Good day Luda. 
Thank you for reaching out to Supersonic. I see that you are experiencing issues with our Retentions department and I apologise for the frustration caused. Kindly be advised that I will be looking into your query. 
Kind regards, Nonhlanhla