LC
Lucky C
1 reviews | Active since Mar 2016
15 Oct 2021, 10:00
Your support is pathetic and non existent
Support is pathetic. You cannot be offline for more than 12 hours and the service provider act as if this is a minor thing. I logged a call and was told that the technician will be sent the following day in the morning. I call again for a follow up just to be told the same thing that the technician will come. It does not bother them I am unable to work .
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Replies (2)
Supersonic 's replyOfficial
15 Oct 2021, 13:37Good afternoon
Thank you for reaching out to Supersonic Fiber. We are sincerely sorry for the unsatisfactory service you have received, please be advised that we have assigned one of our customer experience agents to get in touch with you.
Warm regards
WN
Thank you for reaching out to Supersonic Fiber. We are sincerely sorry for the unsatisfactory service you have received, please be advised that we have assigned one of our customer experience agents to get in touch with you.
Warm regards
WN
Supersonic 's reply15 Oct 2021, 13:37
Official
Good afternoon
Thank you for reaching out to Supersonic Fiber. We are sincerely sorry for the unsatisfactory service you have received, please be advised that we have assigned one of our customer experience agents to get in touch with you.
Warm regards
WN
Thank you for reaching out to Supersonic Fiber. We are sincerely sorry for the unsatisfactory service you have received, please be advised that we have assigned one of our customer experience agents to get in touch with you.
Warm regards
WN
LC
Lucky C's updateReviewer Update
15 Oct 2021, 16:50I waited for the call and it did not come as expected. I called back to get an update and had to go through the same process again of giving serial Number and rebooting the router. Afterwards I was told that the call has been logged for a technician but he's only available on Tuesday. It was discovered that the call was not logged in the 1st place by the agent I initially spoke to. Now that means I will be offline for 5 days - I still say your service is PATHETIC.
LC
Lucky C's update15 Oct 2021, 16:50
Reviewer Update
I waited for the call and it did not come as expected. I called back to get an update and had to go through the same process again of giving serial Number and rebooting the router. Afterwards I was told that the call has been logged for a technician but he's only available on Tuesday. It was discovered that the call was not logged in the 1st place by the agent I initially spoke to. Now that means I will be offline for 5 days - I still say your service is PATHETIC.