NvdL
Neil van der Linden

1 reviews | Active since Mar 2009

16 Jul 2021, 21:48

You suck!

Absolutely useless service. Using up all my airtime for them to fix their problem. Every evening when I want to use the internet, the speed drop to less than 0.15mbps. I pay R1000 a month for this ****? I can't use it! Logged a fault two weeks ago. A week ago I get a call starting that they are investigating. In the meantime I am sitting without internet and you expect me to pay! Their turn around times for fixing faults has now been decreased apparently from 24 to 48 hours down to 8 hours. This fault was reported two weeks ago. Still nothing is working. When I request a call back, I am put on hold for 45 minutes! I cancelled the service the beginning of this month due to them not being able to provide a decent service. I am still waiting for my supposed call back from the cancelation dept. If you want no internet, no connectivity, no speed and no customer service at the highest price you can fathom, get yourself Supersonic. They suck big time! You can come fetch your router on the ******* dump. Put a chain on it and use the ****ing thing as a boat anchor!

0
Replies (1)
Supersonic
Supersonic 's reply17 Jul 2021, 12:03
Official
 Good day Neil van der Linden. Thank you for reaching out to super sonic fibre. Apologies for any inconveniences. We will contact the relevant department for further investigation. 

We will keep you updated in this regard.

Kind regards.
Thando.