You should refund customers for your bad service

What a joke. Terrible service, they keep dropping the signal and then when you call the help line all they want you to do is reset the router, switch it off and on, they keep you on the phone for half an hour at a time but can't resolve the issue. Then they more than happy to charge you for a full month even though they couldn't supply a data connection for so much of the month. Just because you guys can't service customers doesn't mean my customers will accept poor service from me. I have to buy data on a continuous basis for my Vodacom control and connect via them.