MM
Morongoa M
1 reviews | Active since Mar 2021
26 Mar 2021, 11:28
You might as well not have internet
If I could give a less than 1 star rating I would. I’m so over this company. I app**** for internet from them and when they finally managed to get the connection done there still was no internet. I had to wait for some fictitious technician to fix the problem remotely and they only managed to do so after 2 days. I kid you not, it only worked for 4days. Today again there’s no internet and I’m told that this same technician must again fix the problem. Lord knows how long it will take this time. If you are considering supersonic, DO NOT DO IT. It’s as good as not having internet
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
28 Mar 2021, 18:24 Hello *****goa,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Josh
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Josh
Supersonic 's reply28 Mar 2021, 18:24
Official
Hello *****goa,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Josh
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Josh
MM
Morongoa M's updateReviewer Update
28 Mar 2021, 18:57Sure Josh, that’s literally the same story I’ve been hearing every single time, word for word and I’m yet to receive this call. So pardon me if I don’t believe it anymore.
MM
Morongoa M's update28 Mar 2021, 18:57
Reviewer Update
Sure Josh, that’s literally the same story I’ve been hearing every single time, word for word and I’m yet to receive this call. So pardon me if I don’t believe it anymore.
MM
Morongoa M's updateReviewer Update
29 Mar 2021, 08:57So ofcourse nobody has called me as suspected and, you guessed it Josh, I still don’t have connection.
So at the very least please get your cancellations department to reply to my cancellation request because clearly this is not working.
So at the very least please get your cancellations department to reply to my cancellation request because clearly this is not working.
MM
Morongoa M's update29 Mar 2021, 08:57
Reviewer Update
So ofcourse nobody has called me as suspected and, you guessed it Josh, I still don’t have connection.
So at the very least please get your cancellations department to reply to my cancellation request because clearly this is not working.
So at the very least please get your cancellations department to reply to my cancellation request because clearly this is not working.
MM
Morongoa M's updateReviewer Update
29 Mar 2021, 09:01So ofcourse no one has called and, you guessed it Josh, I still don’t have any connection. I just called AGAIN and was told ‘no one has done anything on this and someone will call you’.
But honestly Josh, I’m over it now. This is not going to work. I can’t pay full prices for below par services and most of the time no services at all.
So at the very least please get your cancellations department to respond to my request.
But honestly Josh, I’m over it now. This is not going to work. I can’t pay full prices for below par services and most of the time no services at all.
So at the very least please get your cancellations department to respond to my request.
MM
Morongoa M's update29 Mar 2021, 09:01
Reviewer Update
So ofcourse no one has called and, you guessed it Josh, I still don’t have any connection. I just called AGAIN and was told ‘no one has done anything on this and someone will call you’.
But honestly Josh, I’m over it now. This is not going to work. I can’t pay full prices for below par services and most of the time no services at all.
So at the very least please get your cancellations department to respond to my request.
But honestly Josh, I’m over it now. This is not going to work. I can’t pay full prices for below par services and most of the time no services at all.
So at the very least please get your cancellations department to respond to my request.