YOU MAKE ME SO DAM MAD !!!!

!!!! YOU MAKE ME SO DAM MAD !!!!

I called on the 4th of August 2020 to upgrade my line speed from 10mb to 50mb, I was informed by the agent that I would have to wait until 1 September 2020 for the upgrade to take effect and that the increased amount would be debited on 27 Aug.

27 Aug came and went and I was not debited. I called on 31 Aug to confirm if all was in order for 1 Sep only to be informed that the person I spoke to on 4 Aug captured the request incorrectly and my account was not upgraded.

After countless phone calls, I eventually recieved sms and email confirmation of the upgrade on 2 Sep. Sounds great doesnt it?? NOOOOO, My line speed remained the same. I simply dont have the energy to list all the excuses. What is very clear is that the service/tech agents do not have the tools to resolve issues, every call ends with someone escalating the query to an external party. Your agents are using every excuse to buy time as they cant resolve issues themselves.

One example is that there was connectivity issues in Midrand ... funny thing..... I live NO WHERE near Midrand.

This morning I called in for assistance once again, after informing the agent that my line speed is still the same, she took it to mean that I have no internet connection at all. Guess what, after being advised to reset my router, I now have NO internet at all and the agent had no clue how to assist me from that point. Please keep in mind that I had internet access before I called.... only issue is my line speed.

Resolution to this issue??? I was told to switch my router off for an hour. Even better news, I was informed that there are technicians that are able to visit my premises but they only work Monday to Friday and that I will have to wait until next week Wednesday for assistance??? Imagine my excitement.... :-(

GOD KNOWS WHY I AM BEGGING YOUR COMPANY TO TAKE MORE MONEY FROM ME IN THE FORM OF AN UPGRADE??

YOUR COMPETITORS ARE ABLE TO INCREASE LINE SPEEDS THE SAME DAY OF REQUEST, THAT ASIDE, AFTER BEING AS PATIENT AND ACCEPTING OF ALL THE EXCUSES, TODAY I HAVE NO INTERNET AT ALL. THIS IS A GIFT THAT JUST KEEPS ON GIVING!! (Im being sarcastic by the way)

I FEAR THE PROCESS TO COME WHEN CANCELLING THIS CONTRACT, THE LEVEL OF SERVICE IS ATROCIOUS !!! (I take my hat off to the following agents: Tech agent Buhle, service agents Charity and Charmaine, they were helpful where all others failed).

For Christmas this year, my wish to Santa is as follows:

"PLEASE PLEASE PLEASE , keep my payment for the month of September , all I need is an sms/email confirming that my account has been cancelled. That would bring me more joy and then I can proceed to deal with a more competent and reputable service provider."