AW
Al W

1 reviews | Active since May 2012

09 Oct 2019, 11:51

You have been warned

Be careful of Supersonic their customer service is the worst. Goodluck to anyone trying to cancel their services they are unable to confirm a simple task but are fast to sign you up. Rather go with Afrihost or Webafrica even if the products are limited you will get a better service there. Supersonics online account is non existent very basic options to choose no way of cancelling online. If you send an email expect it to be answered in a couple of days time call center they could not be bothered EXCEPT when they make a sale. They provide you with an SMS to say they will be in contact this is just a ploy NO references on the SMS to check. They cant even check their own references when they answer their emails Eg. CRM:***. For your own sake stay away from Supersonic go try your luck some place else.

0
Replies (1)
Supersonic
Supersonic 's reply10 Oct 2019, 08:34
Official
Good Day Al, 

Apologies for your negative experience. Please note that your issue has been escalated and a senior agent will contact you today. 

Regards,
The Supersonic Team